Ashley Monique Hunt
Norcross,GA
Summary
Results-driven professional with a proven track record in building strong customer relationships and effectively resolving complex inquiries, leading to significant enhancements in customer satisfaction. Core competencies include conflict resolution, communication, and customer engagement strategies. Aiming to leverage these skills in a dynamic environment to further drive client loyalty and retention.
Overview
6
6
years of professional experience
Work History
Merchant Service Representative
Corpay/ Fuelman
Norcross, GA
07.2024 - Current
- Handling inbound and outbound calls (80+ daily) in a professional manner.
- Utilized multiple Corpay applications to assist merchants efficiently and promptly.
- Demonstrating effective oral and written communication skills with merchants, colleagues, and management.
- Provided merchants with accurate and timely account information in a fast-paced environment.
- Negotiated settlement terms with merchants.
- Collaborating with team members, and displaying strong interpersonal skills.
- Multi-tasking by listening, inputting data, probing for information, providing solutions, and navigating various screens while applying customer satisfaction techniques.
- Ensured customer needs were met and resolved at the end of each interaction, enhancing customer satisfaction.
Customer Care Travel Agent
Aspire Loyalty Travel Solutions/ Bakkt
10.2023 - 07.2024
- Assisted Bank of America/ Merrill clients with booking travel using reward points
- Booked Hotels, Rentals, flights and Activities
- Create Zendesk tickets
- Transfer Calls to Help Desk/ Internal Support
Call Center Customer Service Specialist
Kaiser Permanente
Duluth, GA
05.2023 - 06.2023
- Represented Kaiser’s health plan by answering and documenting all incoming contacts to determine their nature, and to respond to complex calls related to specialized product lines or queues.
- Responded professionally to inquiries from internal and external customers.
- Initiated contact with the appropriate health plan, medical group, and facility personnel to obtain information relevant to the concern or inquiry as needed.
- Evaluated data to determine and implement the appropriate course of action to resolve the complaint, and/or coordinate service recovery.
- Consistently supported compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, and protecting the assets of the organization.
- Documented conversations with members according to procedure
- Followed established procedures to meet customer/member needs
- Effectively interacted with diverse work units and relevant organizational departments
- Understood relevant policies, processes and customers
Customer Success Specialist
AIA Contracts
Fayetteville, GA
06.2022 - 12.2022
- High-volume call center representative, resolving client contract and account issues via inbound and outbound calls, chat functions, and emails.
- Handled legal contract documents between architects and contractors, ensuring all documents were properly formatted.
- Changed metadata to perform the finalization of documents.
Sales & Services/Distribution Associate
United States Post office/PSE
Fayetteville, GA
12.2018 - 12.2022
- Prepared materials for shipment by packing, securing, labeling, and applying postage to them.
- Communicated with carrier representatives to plan and provide shipping and delivery instructions.
- Performed a variety of sales and customer support services.
- I greeted and interacted with customers, helped with products, sales, and promotions, and provided a good customer experience.
- Handle and process customer purchases and returns of products and services.
- Processed passport forms.
- Maintained the appearance of the retail lobby by setting up and arranging displays that are presentable to customers.
- Prolonged standing while interacting with customers.
Customer Service Representative/ Diabetes Specialist
Hexaware Technologies
Atlanta, GA
01.2022 - 06.2022
- Provided empathy and understanding in regard to customer needs.
- Set up an appointment.
- Tracked customers' diabetes status while using Omnipod.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High school diploma -
Norcross High School
Norcross, GA05-2007
Skills
- Travel Information Gathering
- Adherence to Organizational Procedures
- Generated Reports Using Excel
- Proficient in Word
- Proficient in Closing Sales
- Effective Team Cooperation
- Comprehensive Product Understanding
- Client Engagement Strategies
- Rack Assembly
- Proficient in Transaction Handling
- Expert in Conflict Resolution
- Technical Troubleshooting Expertise
Timeline
Merchant Service Representative
Corpay/ Fuelman
07.2024 - Current
Customer Care Travel Agent
Aspire Loyalty Travel Solutions/ Bakkt
10.2023 - 07.2024
Call Center Customer Service Specialist
Kaiser Permanente
05.2023 - 06.2023
Customer Success Specialist
AIA Contracts
06.2022 - 12.2022
Customer Service Representative/ Diabetes Specialist
Hexaware Technologies
01.2022 - 06.2022
Sales & Services/Distribution Associate
United States Post office/PSE
12.2018 - 12.2022
High school diploma -
Norcross High School