Ashley Hunter
Hedgesville,WV
Summary
Results-driven professional with extensive experience in appointment coordination at WVU Medicine. Expertise in scheduling accuracy, workflow optimization, and HIPAA compliance. Strong organizational skills and commitment to patient relations enhance operational success. Skilled in training teams to achieve high-performance standards.
Overview
13
13
years of professional experience
Work History
Central Scheduler
WVU Medicine
08.2024 - Current
- Coordinated appointment scheduling for multiple departments, ensuring efficient patient flow and resource allocation.
- Utilized electronic health record systems to manage patient information and streamline communication with clinical staff.
- Implemented process improvements that enhanced scheduling accuracy and reduced appointment cancellations.
- Assisted in training new team members on scheduling protocols and software usage to maintain operational consistency.
- Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
Radiology File Clerk
WVU Medicine
05.2022 - 08.2024
- Organized and maintained radiology records for efficient retrieval and compliance with healthcare regulations.
- Processed patient documentation to ensure accuracy and confidentiality in medical records management.
- Collaborated with radiology staff to streamline file organization, enhancing workflow efficiency.
- Assisted in training new clerks on data entry procedures and record-keeping protocols.
- Expedited urgent image requests with swift document retrieval, ensuring prompt diagnosis and treatment for patients in critical condition.
Assistant Customer Service Manager
Food Lion
12.2019 - 11.2021
- Assisted in managing customer inquiries and resolving issues efficiently.
- Implemented new service protocols to enhance customer satisfaction rates.
- Trained and mentored new team members on customer service best practices.
- Analyzed customer feedback to identify trends and improve service delivery.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
Optician
Walmart
09.2017 - 12.2019
- Provided expert guidance on lens options and frame selection to enhance customer satisfaction.
- Conducted comprehensive eye examinations utilizing advanced optical equipment and technology.
- Trained and mentored junior staff on best practices in patient care and eyewear fitting techniques.
- Implemented process improvements that streamlined workflow, improving efficiency in the optical department.
- Managed inventory levels of eyewear products, ensuring availability while minimizing excess stock.
Office Assistant
Food Lion
10.2013 - 09.2017
- Coordinated office communications to enhance efficiency and streamline workflows.
- Managed scheduling and calendar organization for multiple team members, ensuring optimal time management.
- Developed filing systems for physical and digital documents, improving accessibility and retrieval speed.
- Assisted in preparation of reports and presentations, contributing to accurate information dissemination.
- Increased customer satisfaction by providing professional and courteous front desk support.
Mentor
Energy Express
06.2013 - 08.2014
- Collaborated with local organizations to expand program reach and resource availability for students.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Collaborated with teachers, counselors and administrators to foster access to resources and support.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
Education
No Degree - History
Shepherd University
ShepherdstownHigh School Diploma -
Berkeley Springs High School
Berkeley Springs05-2013
Skills
- Deadline oriented
- Workflow optimization
- Calendar management
- Meeting coordination
- HIPAA compliance
- Strong organization
- Data entry proficiency
- Appointment coordination
- Patient relations
- File preparation
- Teamwork and collaboration
- Customer service
Timeline
Central Scheduler
WVU Medicine
08.2024 - Current
Radiology File Clerk
WVU Medicine
05.2022 - 08.2024
Assistant Customer Service Manager
Food Lion
12.2019 - 11.2021
Optician
Walmart
09.2017 - 12.2019
Office Assistant
Food Lion
10.2013 - 09.2017
Mentor
Energy Express
06.2013 - 08.2014
No Degree - History
Shepherd University
High School Diploma -
Berkeley Springs High School