Ashley Hurdle
Stone Mountain
Summary
Compassionate and solutions-driven Case Manager with 6+ years of expertise in case management, patient advocacy, and cross-functional coordination. Adept at navigating complex healthcare systems, resolving escalated patient issues, and improving continuity of care across orthopedic, insurance, and clinical settings. Proven success managing high-volume caseloads, securing timely referrals, and driving workflow improvements that reduce wait times and enhance patient satisfaction. Skilled in EMR documentation, insurance verification, and collaborative care planning. Passionate about delivering empathetic, efficient, and results-oriented support to diverse patient populations.
Overview
9
9
years of professional experience
2006
2006
years of post-secondary education
Work History
Case Manager
Phoenix Ortho Injury & Spine
Stone Mountain
05.2025 - Current
- Act as the primary liaison between patients, physicians, and external referral sources, promoting clarity around treatment expectations and next steps.
- Develop and execute personalized case plans that address medical, financial, and emotional needs, enhancing patient support throughout care cycles.
- Resolve escalated insurance issues through proactive communication with payers, leading to fewer delays and better care continuity for complex cases.
- Track and document patient progress through EMR systems, ensuring regulatory compliance and optimizing coordination with cross-functional teams.
- Collaborate with front-desk and medical staff to reduce appointment scheduling delays and improve patient throughput across the orthopedic clinic.
Patient Care Manager
Barbour Orthopedics
Chamblee
11.2023 - 04.2025
- Liaised with referral sources and internal departments to gather essential documentation and confirm patient status updates for accurate case tracking.
- Implemented systemized treatment cost estimates, helping patients make informed decisions while improving referral conversion rates.
- Generated weekly performance reports on referrals, injections, and surgical procedures to support leadership in forecasting and resource planning.
- Ensured continuity of care by coordinating pre- and post-visit communications, closing feedback loops between providers and referral partners.
- Facilitated third-party medical record requests with urgency and accuracy, ensuring compliance with HIPAA and meeting legal documentation timelines.
Patient Care Coordinator
Barbour Orthopedics
Chamblee
02.2023 - 11.2023
- Served as a trusted point of contact for patients navigating complex insurance plans, resolving benefits-related issues with empathy and accuracy.
- Conducted post-visit follow-ups to confirm treatment compliance and relay progress updates to referral sources, enhancing continuity of care.
- Maintained meticulous documentation within EMR systems, logging every patient interaction to uphold compliance and support clinical decision-making.
- Partnered with physicians and care teams to prioritize urgent patient needs and improve response time for high-acuity cases.
- Streamlined appointment coordination for specialized services, ensuring all diagnostic, injection, and surgical visits aligned with treatment plans.
Customer Support Specialist
Goldfein, LLC
Stone Mountain
07.2019 - 02.2023
- Championed service improvements by relaying frontline feedback to product and operations teams, resulting in better client-facing tools and resources.
- Delivered end-to-end support for claimants, attorneys, and insurance providers, ensuring all required documentation was timely and complete.
- Maintained a meticulous tracking system for pending cases, providing weekly status reports and facilitating efficient next steps with internal teams.
- Spearheaded client onboarding process enhancements that minimized setup time and reduced touchpoints for new claimants.
- Navigated sensitive or disputed cases with discretion and clear communication, preserving trust and accelerating positive outcomes.
Shift Supervisor
Starbucks
09.2016 - 07.2019
Education
Fayette County High School
Fayetteville, GASkills
- Patient Advocacy
- Care Coordination
- Case Management
- Referral Management
- Patient Intake & Onboarding
- Insurance Verification
- EMR Documentation
- Treatment Plan Support
- Service Escalation Resolution
- Cross-Functional Collaboration
- Client Relations
- Process Improvement
- Healthcare Compliance
- KPI & Performance Reporting
- Scheduling
- Medical Records Management
- Customer Retention Strategies
- Workflow Optimization
- Data Entry Accuracy
- Client-Centered Communication
- Microsoft Office Suite
- Google Workspace
- Salesforce
- QuickBase
- EPIC
- Athenahealth
- Kareo
- EClinicalWorks
- Zoom
- RingCentral
- DocuSign
Timeline
Case Manager
Phoenix Ortho Injury & Spine
05.2025 - Current
Patient Care Manager
Barbour Orthopedics
11.2023 - 04.2025
Patient Care Coordinator
Barbour Orthopedics
02.2023 - 11.2023
Customer Support Specialist
Goldfein, LLC
07.2019 - 02.2023
Shift Supervisor
Starbucks
09.2016 - 07.2019
Fayette County High School