Professional focused on delivering high standards and results in administrative roles. Possesses extensive experience in managing operations and streamlining workflows. Known for effective team collaboration and adaptability to changing needs. Proficient in organizational management and communication.
Overview
8
8
years of professional experience
Work History
Administrator in Training
Granbury Care Center
09.2025 - Current
Enhanced internal communication by creating a centralized information hub accessible to all staff members.
Ensured compliance with company policies and regulatory requirements through diligent documentation management practices.
Contributed to budget management by monitoring expenses and identifying cost-saving opportunities within administrative operations.
Maintained a professional work environment by addressing facility issues promptly and coordinating maintenance services as needed.
Provided high-quality support to multiple departments by coordinating projects and managing communication between teams.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Executive Director
The Oaks of Granbury Assisted Living
03.2023 - 09.2025
Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
Strengthened internal communication channels to facilitate cross-functional collaboration and decisionmaking.
Monitored key business risks and established risk management procedures.
Analyzed industry trends and tracked competitor activities to inform decision making.
Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
Created promotional materials and provided insightful information to social media, websites and print media to educate public.
Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
Advocated for policy changes at both local and national levels to further support the organization''s goals and objectives.
Activity Director
Granbury Care Center
11.2017 - 03.2023
Developed monthly life enrichment calendar and published electronically and in print.
Planned resident outings and special events to mark holidays and celebrate special occasions.
Maintained running inventory of supplies and purchases to monitor budget expenditures.
Developed and lead intergenerational activities to encourage mental agility of patients.
Supervised Activities Assistant and conducted performance evaluations.
Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
Performed assessments on activity programs to determine what specific activities were suitable.
Implemented creative marketing strategies to promote upcoming events and encourage maximum participation from residents.
Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
Maintained activity records and reports to evaluate program success and identify areas for improvement.
Developed strong relationships with residents and their families, fostering a supportive community environment.
Admissions Coordinator
Granbury Care Center
11.2017 - 03.2023
Collaborated with admissions team to develop and implement strategies to improve admissions process.
Completed preliminary paperwork for incoming and outgoing patients.
Assisted in patient admission process based on federal and state laws.
Confirmed all insurance benefits met standards of admissions as dictated by policy.
Developed admissions policy, outlining rules and procedures compliant with government regulations.
Compiled and analyzed data to track admissions trends and make recommendations for improvements.
Enhanced effectiveness of admissions marketing materials by collaborating with marketing department on targeted messaging.
Coordinated open house events, significantly raising awareness of institution's programs and amenities.
Assisted in developing new admissions policies that aligned with institutional values and priorities.
Education
Bachelor of Science - Health Services Administration
East Texas A&M University
Commerce, TX
05.2001 -
Skills
Leadership qualities
Decision-making capacity
Operations management
Microsoft office
Problem-solving
Document review
Accomplishments
Supervised team of 120 staff members.
Achieved Budgeted Census by having a streamline of communication with the community, vendors, residents, and families.
Documented and resolved numerous issues which led to resident and family satisfaction.
Interests
Adventure Travel
Crafting and DIY Projects
Avid Reader
I enjoy helping others and giving back to the community
DIY and Home Improvement
Timeline
Administrator in Training
Granbury Care Center
09.2025 - Current
Executive Director
The Oaks of Granbury Assisted Living
03.2023 - 09.2025
Activity Director
Granbury Care Center
11.2017 - 03.2023
Admissions Coordinator
Granbury Care Center
11.2017 - 03.2023
Bachelor of Science - Health Services Administration