Ashley Hutton
New Braunfels,TX
Summary
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual applicable sales goals.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Knowledgeable cage cashier with solid background in handling cash transactions, ensuring accuracy, and providing excellent customer service. Successfully managed high-volume cash exchanges while maintaining compliance with all regulatory requirements. Demonstrated reliability and attention to detail through precise record-keeping and effective problem-solving.
Overview
10
10
years of professional experience
Work History
Amazon Delivery Driver
Foundation Logistics LLC
08.2024 - 09.2025
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Maintained accurate records of deliveries, including signatures and documentation for accountability.
- Collaborated with warehouse staff to ensure timely loading and unloading of shipments.
- Trained new drivers on company policies, safety practices, and efficient delivery techniques.
- Conducted vehicle inspections to ensure compliance with safety standards and operational readiness.
- Implemented process improvements that enhanced delivery efficiency and customer satisfaction rates.
- Resolved customer inquiries and issues promptly, fostering positive relationships through effective communication.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Received the Top Front Runner award and milestone achievements.
- Delivered 300+ Packages per day, 200+ stops & locations
- Worked 4 - 10 hour shifts, during peak seasons worked 6 - 10 hour shifts a week
Amazon Delivery Driver
Lilac City Logistics
09.2023 - 08.2024
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Maintained accurate records of deliveries, including signatures and documentation for accountability.
- Collaborated with warehouse staff to ensure timely loading and unloading of shipments.
- Trained new drivers on company policies, safety practices, and efficient delivery techniques.
- Conducted vehicle inspections to ensure compliance with safety standards and operational readiness.
- Implemented process improvements that enhanced delivery efficiency and customer satisfaction rates.
- Resolved customer inquiries and issues promptly, fostering positive relationships through effective communication.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Delivered 300+ packages per day, 200+ stops & locations
- Worked 6 - 10 hour shifts a week
Credit Verification/Credit Data Resolve Analyst
Covius
Spokane, Washington
09.2020 - 10.2023
- Analyze consumer provided documents for accuracy, errors, and credit bureau guideline compliance
- Verifying consumer accounts for mortgage lenders, collecting data
- Preparing reports of account findings and updates to reflect on consumer credit reports
- Going above and beyond to provide excellent customer service to clients/lenders as well as consumers
- Research and analyze policies, procedures, and requirements for evolving credit bureau standards
- Answering calls in a call center environment, assist borrowers on conference calls with external creditors
- Assist consumers with questions regarding their credit report, financial data, and mortgage loan requirements
- Inputting data and submitting accurate credit data supplements to clients
- Creating Rapid Rescore plans, advising action and analyzing documents before submission to bureaus
- Submitting and completing consumer credit data disputes with credit bureaus
- Creating credit plans for consumers to reach goal credit scores
- Communicating with creditors and creating custom credit plans for borrower's individual needs
- Took 30+ Inbound call, 30+ outgoing calls, 20+ emails inbound and out bound
Cage Cashier
Northern Quest Casino
Spokane, Washington
10.2019 - 04.2020
- Handled customer complaints with empathy and composure
- Consistently met short and long-term targets
- Accurately handled large amounts of money on the cash register
- Performed cleaning and stocking
Inside Sales/Call Handler & Retention
Pitney Bowes
Spokane, Washington
08.2016 - 08.2019
- Process Contract Amendments on behalf of both sales reps and clients
- Process Settlement Quotes for Early Contract Terminations
- Provide Contract support for Major Account Managers/Sales reps
- Provide Invoice support for Major Account Managers
- Provide support for wide range of clients on nearly every possible issue they might encounter or question they might have via two different dedicated client support email boxes (30-minute max turnaround for all emails)
- Reporting: Update Sales Management report with Talk Time/Call stats per rep (hourly).
- Reporting: Update Rejected report (1x daily)
- Take inbound sales calls, secure/verify accounts, and transfer clients to proper sales team/rep (25-75 calls per day)
- Take inbound sales chats, determine nature of inquiry to quickly assist client, or direct them to correct team/rep/department (25 chats per day)
- Take inbound calls from clients who don’t know which department they need to be speaking with, triage their issue/inquiry, secure/verify their account and transfer them to correct team/rep/department (100-150 calls per day)
- Take escalated calls from clients who have not received first call resolution, triage their issue in more depth, de-escalate situation as best as I can and escalate to the appropriate Supervisor/Manager in a quick and concise manner (10-20 calls per day)
- Note Cases/Accounts with applicable information based on calls/emails
- Provide coaching ops to various managers due to agent/rep mistakes in an effort to improve the overall client experience
- Monitor and maintain an average handle time of 1.5 to 2 minutes per inbound call
Manager & Crew Member
McDonald's
06.2015 - 08.2016
- Exercised sound judgement in issuing credits and making exceptions to customer policies in order to maintain high levels of customer satisfaction
- Confirmed that appropriate changes were made to resolve customer problems
- Informed customers about sales and promotions in a friendly and engaging manner
- Conducted cleaning, stocking, and counted the banks before and after shifts
Education
Some College (No Degree) - Massage Therapist
Carrington College
Spokane, WASkills
- Customer Service
- Sales
- Teamwork
- Multi-tasking
- Problem Solving
- Office Administration
- 70 wpm typing speed
- Package delivery
- Route optimization
- Safety compliance
- Vehicle inspection
- Process improvement
- Time management
- GPS navigation
- Training new employees
- Cash handling
- Positive attitude, Professionalism
Timeline
Amazon Delivery Driver
Foundation Logistics LLC
08.2024 - 09.2025
Amazon Delivery Driver
Lilac City Logistics
09.2023 - 08.2024
Credit Verification/Credit Data Resolve Analyst
Covius
09.2020 - 10.2023
Cage Cashier
Northern Quest Casino
10.2019 - 04.2020
Inside Sales/Call Handler & Retention
Pitney Bowes
08.2016 - 08.2019
Manager & Crew Member
McDonald's
06.2015 - 08.2016
Some College (No Degree) - Massage Therapist
Carrington College