Ashley Ibanez
32689 Ritchart Ct Temecula,CA
Summary
Highly motivated and organized Back Office Medical Assistant bringing experience in multi-specialty offices including family medicine, podiatry and pain medicine excelling in direct patient care. Team player with excellent skills in bilingual communication, anticipating provider needs and taking initiative without being asked. Renowned for abilities to multitask, adapt and work efficiently under pressure. I consistently deliver superior results in fast-paced environments while providing compassionate patient interactions.
Overview
7
7
years of professional experience
Work History
Back Office Medical Assistant
Riverside San Bernardino County Indian Health Inc.
2024.03 - 2024.08
- Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Performed orders and assisted physician with patient procedures such as well-woman examinations, ear lavage, EKGs, vision and audiometry testing, nebulizer treatments, wound care, immunizations/TB tests and suture removals.
- Assisted patients of all ages while obtaining and documenting patient medical history, medication information, symptoms, allergies, chief complaint and vital signs at intake and preparing patients for physician examinations.
- Sterilized instruments using ultrasonic cleaner and autoclave; updated inventory, sterilization, vaccine temperature and emergency cart logs to maintain current tracking documentation.
Front/Back Office Medical Assistant
Palomar Spine and Pain
2021.05 - 2021.11
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Facilitated insurance claim processing by accurately verifying coverage and submitting necessary documentation.
- Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history, and obtaining necessary authorizations from insurance providers.
- Facilitated prompt prescription refills for patients by communicating with pharmacies on behalf of physicians.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Cross-trained in front and back office procedures to back up reception staff with scheduling and confirming appointments, verifying insurance, collecting co-pays and medical records management.
- Collecting and preparing in office urine drug screen for lab transport and checking CURES for physician.
Back Office Medical Assistant
Riverside San Bernardino County Indian Health Inc.
2018.01 - 2018.12
- Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
- Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Promoted a welcoming atmosphere for patients through exceptional customer service skills and professional demeanor.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Worked with physicians in multiple specialties including pediatrics, family medicine and podiatry.
Education
Associate of Science - Medical Specialties/Medical Assisting
California College-San Diego
San Marcos, CA06.2018
Skills
- Injections Administration
- Vital signs monitoring
- HIPAA Compliance
- Insurance Verification
- Wound Care Assistance
- Multitasker & Hard Worker
- Reliable team player
- Compassionate Direct Patient Care
- Electronic Health Records - NextGen & EClinicalWorks
- BLS/First Aid Certified
- Microsoft Office - ability to type 80+ WPM
- Medical Terminology
- Conversant in English/Spanish
Timeline
Back Office Medical Assistant
Riverside San Bernardino County Indian Health Inc.
2024.03 - 2024.08
Front/Back Office Medical Assistant
Palomar Spine and Pain
2021.05 - 2021.11
Back Office Medical Assistant
Riverside San Bernardino County Indian Health Inc.
2018.01 - 2018.12
Associate of Science - Medical Specialties/Medical Assisting
California College-San Diego
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