Ashley Iglesias
Richmond,Va
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
Work History
Administrative Assistant Senior
VCU Health System
07.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Patient Liaison – Medical Records Assistant
Mary Washington Healthcare
02.2008 - 12.2015
- Serves as a patient advocate and coordinator for surgical, diagnostic, and physician services
- Administrative coordinator for physicians and their staff
- Provide assistance to the front desk receptionist during low staffing periods
- Monitor patient schedules, workflow, and activities
- Resolves customer service complaints
- Schedules patient examinations
- Collect copays, large payments, run credit cards and count cash drawer frequently throughout the day to assure accuracy
- Fill out fee tickets for the call back appointments
- Fill out paperwork for needle localizations and stereotactic biopsies.
- Request and upload records, reports, images to patient chart
- Fulfill records request to outside facilities
- Worked effectively with staff from all departments to coordinate resolutions.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Educated patients and families on healthcare options and financial support resources.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Maintained patient records and updated electronic health systems to safeguard data.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Advocated for patient rights and access to support resources in healthcare settings.
- Researched and applied relevant healthcare laws and regulations to support compliance.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Mammography Technologist Assistant – Records Assistant
Washington Healthcare Fredericksburg
08.2007 - 02.2008
- Clean and prepare rooms for each patient exam
- Change linen and stock gowns regularly
- Prepare patients for each exam by going over patient’s mammography history
- Change orders as needed
- Call physicians’ offices for new scripts as needed
- Assist in changing patients into gowns for exams
- Update charts to be delivered to the film library
- Request patient’s prior films and medical records as needed.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Checked patient details against records to maintain accuracy of procedures.
- Supported radiology by covering scan requests.
- Explained imaging procedures to patients, offering comfort and assistance.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Coordinated with other healthcare personnel to deliver quality patient care.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
Medical Receptionist
Mary Washington Healthcare
02.2007 - 08.2007
- Check patients in for exam
- Order exams
- Schedule patient appointments
- Audit charge tickets to be submitted to the billing department
- Keep a constant and steady patient flow.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
Medical Receptionist/Medical Records Clerk
Fall Hill Gastroenterology Associates
03.2003 - 01.2007
- Call, confirm, and schedule patients for appointments
- Prepare charts for next business day
- Answer phones in a timely and professional manner
- File records, charts, and other medical documents accurately and efficiently
- Maintain strict patient confidentiality, as required by HIPPA laws and guidelines, at all times.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Maintained patient confidence by keeping patient records information confidential.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Pulled patient charts for physicians to prepare physicians for appointments.
- Conducted periodic inspections of files to verify correct placement, legibility and proper condition.
- Assigned and stamped identification numbers and codes to index materials for filing.
- Prepared necessary correspondence related to medical records of patients such as sending lab results to outside physicians.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Gathered patient information by collecting demographic information from variety of sources.
- Initiated patient medical records by creating and processing patient care record folder with patient demographics and medical history information.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures, and therapies with standard classification systems.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Printed and photocopied documents to provide patients with copies of medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records in compliance with security regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Responded to patient inquiries to provide information and details of medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained accuracy, completeness, and security for medical records and health information.
- Verified accuracy of patient information in medical records.
- Followed up with medical staff regarding missing information in patient records.
- Scanned and uploaded medical records into electronic medical records system.
- Tracked and monitored requests for medical records release.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Followed exact procedures for handling transfers and other releases of medical records.
- Transcribed and entered patient medical information into electronic medical records systems.
- Sorted and distributed incoming and outgoing medical records.
- Assisted in preparation of medical reports for external parties.
- Assisted in training new staff on medical record processing and filing procedures.
- Processed and tracked requests for medical records from external organizations.
- Researched and resolved medical record discrepancies.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Generated and maintained statistical data related to medical records.
- Developed and implemented new filing system for medical records to improve efficiency.
- Identified new methods to optimize medical records management.
Education
Associate of Applied Science - General Studies
J Sargeant Reynolds Community College
Richmond, VA06.2025
Skills
- Data Entry
- Scheduling
- Database Management
- Travel Coordination
- Calendar Management
- Information Security
- Research
- Quality Assurance
- Document Control
- Expense Reporting
- Filing
- Records Management Systems
- Transcription and Dictation
- Record Preparation
- Documentation and Reporting
- Policy and Procedure Modification
- Statistical Data Gathering
- Scheduling and Calendar Management
- Medical Terminology
- Records Administration
- Document Retrieval
- Confidential Document Control
- Medical Terminology Proficiency
- Problem Solving Abilities
- Records Organization
- Electronic Health Records
- Health Information Management
- Information Verification
- Clinical Documentation
- HIPAA Compliance Knowledge
- Medical Terminology Understanding
- Medical Office Administration
- Data Security
- Medical Records Management
- Records Management
- Filing Systems Expertise
- Document Scanning
- HIPAA Compliance
- HIPAA Regulations
- Paperwork Processing
- Information Analysis
- Office Health Records Preparation
- Medical History Recording
- Patient Medical Records Maintenance
- Information Classification
- Records Maintenance
- Medical Recordkeeping
- Medical Release of Information ROI Processes
- ICD-10 Coding
- Electronic Health Record Specialist
Timeline
Administrative Assistant Senior
VCU Health System
07.2019 - Current
Patient Liaison – Medical Records Assistant
Mary Washington Healthcare
02.2008 - 12.2015
Mammography Technologist Assistant – Records Assistant
Washington Healthcare Fredericksburg
08.2007 - 02.2008
Medical Receptionist
Mary Washington Healthcare
02.2007 - 08.2007
Medical Receptionist/Medical Records Clerk
Fall Hill Gastroenterology Associates
03.2003 - 01.2007
Associate of Applied Science - General Studies
J Sargeant Reynolds Community College
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