Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Iker

Felicity,OH

Summary

Dynamic leader with a proven track record at Bossmans Overstocked Bargain Bins, enhancing customer loyalty and streamlining operations. Expert in operations management and staff development, I excel in strategic planning and problem-solving, achieving significant improvements in team performance and process efficiency. Skilled in financial management and customer service, I drive results and exceed organizational goals. Forward-thinking team leader. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Remote Sales position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

General Manager of Operations

Bossmans Overstocked Bargain Bins
02.2021 - 11.2023
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals..
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Established standard operating procedures that enhanced employee performance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

STNA

Freedom Home Care
05.2021 - 03.2022
  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
  • Conducted comprehensive charting updates after each shift, maintaining thorough records of patient care and progress.
  • Safely transported patients throughout the facility using proper transfer techniques and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
  • Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
  • Administered basic first aid when necessary, prioritizing patient well-being above all else.
  • Supported rehabilitation efforts through consistent implementation of prescribed therapeutic exercises.
  • Collaborated with nursing staff to ensure timely delivery of medications and treatments.
  • Educated family members on proper home health care techniques, empowering them to be active participants in their loved one''s recovery process.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

STNA

Morris Nursing Home
02.2017 - 06.2020
  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
  • Demonstrated adaptability by caring for a diverse range of patients with varying needs.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to an inclusive environment by treating all patients with respect and cultural sensitivity.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
  • Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
  • Conducted comprehensive charting updates after each shift, maintaining thorough records of patient care and progress.
  • Coordinated mealtime assistance for patients requiring feeding support, ensuring proper nutrition intake daily.
  • Safely transported patients throughout the facility using proper transfer techniques and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
  • Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
  • Participated in professional development opportunities to stay current in STNA best practices and industry trends.

Financial Representive

Mid American Financial
05.2016 - 02.2018
  • Met with customers to assess needs, financial status, and eligibility.
  • Built strong relationships with clients through transparent communication and trust-building activities.
  • Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
  • Conducted thorough risk assessments, minimizing potential losses for clients and the firm.
  • Received customer applications and followed up with clients to obtain missing information before submission.
  • Worked closely with clients to determine goals and recommend appropriate services to maintain long-term relationships with account holders.
  • Streamlined financial processes for improved efficiency and accuracy in portfolio management.

Education

High School Diploma -

Bethel Tate High School
Bethel, OH

High School Diploma -

Grant Career Center
Bethel, OH

Phlebotomy Technician - Phlebotomy Certified

Southern Ohio Technical College
Williamsburg, OH
05.2020

State Tested Nurse Aide - Applied Science

Grant Career Center
Bethel, OH
12.2012

Skills

  • Operations Management
  • Staff Development
  • Business Analysis
  • Employee Motivation
  • Inventory Management
  • Staff Management
  • Decision-Making
  • Team Leadership
  • Schedule Management
  • Strategic Planning
  • Customer Service
  • Financial Management
  • Goal Setting
  • Problem-Solving
  • Management
  • Organizational Management
  • Social Media Marketing
  • Performance monitoring
  • Logistics Oversight
  • Risk Management
  • Market Research
  • Supply chain distribution

Timeline

STNA

Freedom Home Care
05.2021 - 03.2022

General Manager of Operations

Bossmans Overstocked Bargain Bins
02.2021 - 11.2023

STNA

Morris Nursing Home
02.2017 - 06.2020

Financial Representive

Mid American Financial
05.2016 - 02.2018

High School Diploma -

Bethel Tate High School

High School Diploma -

Grant Career Center

Phlebotomy Technician - Phlebotomy Certified

Southern Ohio Technical College

State Tested Nurse Aide - Applied Science

Grant Career Center
Ashley Iker