Ashley Imes

• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Engaged employees in business processes with positive motivational techniques.
• Complied with regulatory guidelines and requirements.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Consulted customers to boost product sales and services.
• Resolved various issues impacting sales management and business operations.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Implemented service improvements to enhance sales cycle.
• Completed filings and upheld strict compliance with regulatory agencies and supervisors.

• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Developed systems and procedures to improve operational quality and team efficiency.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Monitored budget and utilized operational resources.
• Achieved team goals through formalized training plans, coaching, and performance management.
• Defined, implemented, and revised operational policies and guidelines.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
• Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
• Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
• Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
• Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
• Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
• Ensured optimal resource utilization by employing effective project management methodologies that maximized ROI without compromising quality or deadline adherence.
• Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Interacted well with customers to build connections and nurture relationships.
• Budget planning
• KPI management
• Multi-site management
• Specializing in Medicare, Medicaid and waiver services

• Collaborated on operational support tasks to achieve common goal.
• Efficiently and effectively identified and solved all problems that impacted direction of business.
• Oversaw projects to help goals, tasks and milestones align with organizational strategy.
• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.

• Maintains HCIS Compliance
• HHAExchange Billing support
• Profit and loss adjustments
• Support coordination management

• Received and screened phone calls and emails.
• Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
• Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
• Scheduled Number routine and non-routine services for assigned patient population.
• Coordinated primary staff and case management schedules to guarantee optimum duty coverage.
• Used Software to maintain and update patient database and staff records.
• Navigated insurance company websites to obtain pre-authorizations and referrals to confirm coverage.
• Conducted meetings to update management and staff members on progress.
• Assisted healthcare personnel with non-medical functions such as making travel arrangements, responding to external and internal inquiries and setting up presentations.
• Conferred with patients to obtain and confirm pertinent billing and demographic information, accurately entering patient and insurance information into system.
• Created weekly and monthly reports and presentations.
• Verified completion of weekly schedules through strategic staffing streamlining to maintain payroll at Number-100%.
• Completed and compiled medical statistical reports, using Software and Software.
• Supervised coding, insurance billing and reimbursement tracking for Number administrative workers.
• Enhanced scheduling efficiency by streamlining processes and implementing automated systems.
• Reduced staff overtime hours by optimizing schedules and minimizing conflicts.
• Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
• Developed comprehensive training programs for new employees, improving overall team performance in managing schedules.
• Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
• Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
• Implemented continuous improvement strategies within the scheduling department for increased productivity levels.
• Improved interdepartmental coordination by establishing clear expectations for project timelines and deliverables.
• Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
• Ensured compliance with labor laws and company policies when creating employee schedules, mitigating potential legal risks.
• Managed budgetary constraints effectively while maintaining optimal staffing levels, contributing to positive financial results.
• Fostered a collaborative working environment among schedulers, leading to improved teamwork and shared best practices.
• Conducted regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.
• Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Worked with manager and supervisor to plan and coordinate production schedules.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.