Ashley Inghram
Hutto,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
17
17
years of post-secondary education
Work History
Alternate Administrator
HomeWell Care Services
01.2022 - Current
- Manage a small team by implementing process improvements to optimize procedures for higher efficiency with a focus on future growth.
- Conduct all initial assessments with prospective clients and maintain a 96% closure rate.
- Evaluated customer needs and feedback to drive product and service improvements
- Ensure compliance with state regulations for entire organization and facilitate all state audits.
- Advocate for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
- Assist with human resources functions such as recruiting and interviewing new employees in line with organizational requirements.
- Evaluate staff performance and provide coaching to address inefficiencies.
- Establish key partnerships with other healthcare organizations to expand referral networks.
Senior Manager of Client Care
Senior Helpers
12.2014 - 12.2021
- Facilitated the provision of in-home care for 100+ geriatric clients and coordinate home health, hospice, and rehabilitation services with company referral sources
- Conducted assessments for new client inquiries with 96% closure rate
- Created individualized care plans and collaborated with Director of Operations to coordinate caregiver assignments
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Consistently met or exceeded annual performance targets set by senior leadership.
Care Manager
Sunrise Assisted Living
05.2008 - 10.2014
- Enhanced quality of life for geriatric residents by assisting with acts of daily living while preserving dignity and independence.
- Implemented activities that fostered a sense of community and helped new residents transition to living in a new environment.
- Collaborated on care plans with nursing staff by identifying and recording all changes in health.
Education
Master of Education in Community Counseling -
DePaul University
Chicago, IL 05.2001 - 05.2014
Bachelor of Science in Psychology -
Illinois State University
Normal, IL 08.2007 - 05.2011
Skills
Microsoft Office (including Excel and Outlook)
Quality Assurance
Care Coordination
Analytical Thinking
Customer Service
Leadership
Conflict Resolution
Sales
Timeline
Alternate Administrator
HomeWell Care Services
01.2022 - Current
Senior Manager of Client Care
Senior Helpers
12.2014 - 12.2021
Care Manager
Sunrise Assisted Living
05.2008 - 10.2014
Bachelor of Science in Psychology -
Illinois State University
08.2007 - 05.2011
Master of Education in Community Counseling -
DePaul University
05.2001 - 05.2014
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