Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design which drives teams to meet goals
Hi, I’m
Ashley Ingram
Oakland,CA
Summary
Overview
6
years of professional experience
Work History
RODAN + FIELDS
SUPERVISOR, PRODUCT SPECIALIST
03.2020 - 08.2023
Job overview
- Led team of 6 product specialists to achieve exceptional product knowledge and customer engagement, maintaining customer satisfaction ratings of 80%
- Collaborated closely with cross-functional teams, including product management, marketing, and sales, to align strategies and ensure seamless product launches.
- Developed and implemented comprehensive training programs that enhanced product knowledge of product specialist team, leading to 10% increase in customer satisfaction.
- Analyzed market trends, customer feedback, to make data-driven recommendations for product improvements and new feature development.
- Conducted regular performance evaluations, provided constructive feedback, and identified growth opportunities for team members, resulting in improved team morale and professional development.
- Acted as primary point of contact for escalated customer inquiries, resolving issues promptly and effectively to maintain high levels of customer satisfaction.
- Played key role in t development of product documentation, training materials, and sales collateral to support product specialist team and enhance their ability to convey product value..
- Attended company yearly convention provided product education with new and existing products and customer support.
- Collaborated closely with marketing team to conceptualize, script, produce, and distribute series of product educational videos aimed at enhancing customer understanding and engagement.
- Leveraged deep product knowledge and understanding of customer pain points to craft compelling video content that effectively communicated product features, benefits, and use cases.
- Developed and implemented internal rewards and recognition program to improve employee morale and increase and maintain employee engagement by 5% over 2-year period.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Boosted team performance by developing customer service training materials and conducting service training
- Evaluated customer needs and feedback to drive product and service improvements
- Devised and implemented processes and procedures to streamline operations
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated employee performance and coached and trained to improve weak areas
RODAN + FIELDS
PRODUCT SPECIALIST
09.2017 - 03.2020
Job overview
- Handles inquiries from customers regarding product experience, addressing any skin concerns, while also maintaining high degree of professional courtesy
- Managed on average 60 to 75 contacts per day
- Demonstrated deep product knowledge to assist customers in understanding product features, benefits, and use cases
- Uses sound business judgment to resolve issues with customers
- Efficiently and effectively works in fast-paced environment to meet all quality, delivery, and performance goals
- Willingly acts as company brand ambassador while maintaining positive attitude, especially when resolving customer grievances and complaints
- Communicates in pleasant and professional manner in both positive and difficult situations
- Responds to customer requests and inquiries in timely manner
- Analyzes member feedback to determine ways to improve processes and service
- Showcases leadership ability by influencing cooperation and teamwork in group setting while also developing goal-oriented solutions
- Prioritizes and executes with sense of urgency and precision
- Utilizes time, energy, and resources to manage priorities, stay on track, and achieve goals
- Possesses innate abilities to multi-task and pay strong attention to detail.
- Continually expanded knowledge of products and trends.
- Logged phone numbers and email addresses to contact customers for follow-ups
- Diagnosed and troubleshot hardware, software and network issues
- Offered assistance in implementing and developing training programs.
- Tested new software and hardware prior to deployment.
Education
Guilford Technical Community CollegeJamestown, NC
AA
06.2011
University Overview
Skills
- Knowledge of Microsoft Office including Word, PowerPoint, Excel, Outlook
- Knowledge of Sales Force
- Team Leadership
- Product Knowledge
- Customer Engagement
- Training and Development
- Market Research
- Communication
- Problem Solving
- Cross-Functional Collaboration
- Strategic Planning
- Data Analytics
- Operations Management
- Demo Abilities
- Branding Campaigns
- Strategic Development
- Social Media Posting
- Audience Engagement
- Creative Idea Development
- Brand Alignment
- Project Collaboration
- Content Curation
- Business Writing
- Concept Development
- Storyboarding
- Train Employees
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't you dare underestimate the power of your own instinct.
Timeline
SUPERVISOR, PRODUCT SPECIALIST
RODAN + FIELDS
03.2020 - 08.2023
PRODUCT SPECIALIST
RODAN + FIELDS
09.2017 - 03.2020
Guilford Technical Community College
AA