Hi, I’m
ASHLEY ISAAC
Talent Acquisition Coordinator
Austin,TX
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Maya Angelou
Summary
Well-qualified Talent Operations Coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
years of professional experience
7
years of post-secondary education
Work History
AdobeAustin, TX
Talent Acquisition Coordinator
03.2022 - Current
Job overview
- Partner with team of individuals and collaborate with hiring managers, leadership, marketing and legal teams to achieve stakeholder approval on candidate experience initiatives.
- Manage complex candidate scheduling for interviews, including travel if necessary, as well as all pre-hire conditions including background checks and employee information for onboarding.
- Support internal partners while extending offers and providing accurate documents including visas, relocation addendums, etc.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
University Of California, Davis Health SystemSacramento, CA
Medical Office Service Coordinator III
12.2021 - 03.2022
Job overview
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Trained all new employees on records management system.
University Of California, Davis Health SystemSacramento, CA
Hospital Unit Service Coordinator III
08.2021 - 12.2021
Job overview
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Reviewed and sent medical records to other physicians upon request.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
University Of California, Davis Health SystemSacramento, CA
Medical Office Service Coordinator I
05.2021 - 08.2021
Job overview
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Verified benefits and worked with insurance companies to obtain payments.
Dignity Health Medical FoundationSacramento, CA
Medical Office Representative II
11.2015 - 10.2017
Job overview
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
- Mentored new hires, resulting in stronger staff development and increased productivity.
McKinley Park Care CenterSacramento, CA
Admissions Assistant
09.2014 - 01.2016
Job overview
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process, while also leading facility tours to families and potential clients.
- Developed and maintained business relationships with referring agencies to increase business opportunities.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
University of California - DavisDavis, CA
Bachelor of Science from Human Development
09.2019 - 12.2021
University Overview
- Member of Alpha Kappa Alpha Sorority, Incorporated
University of California - DavisDavis, CA
Bachelor of Arts from African and African American Studies
09.2019 - 12.2021
University Overview
- Member of Alpha Kappa Alpha Sorority, Incorporated
Sacramento City CollegeSacramento, CA
Associate of Arts from Sociology
08.2016 - 12.2018
Skills
Project Managementundefined
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Talent Acquisition Coordinator
Adobe
03.2022 - Current
Medical Office Service Coordinator III
University Of California, Davis Health System
12.2021 - 03.2022
Hospital Unit Service Coordinator III
University Of California, Davis Health System
08.2021 - 12.2021
Medical Office Service Coordinator I
University Of California, Davis Health System
05.2021 - 08.2021
University of California - Davis
Bachelor of Science from Human Development
09.2019 - 12.2021
University of California - Davis
Bachelor of Arts from African and African American Studies
09.2019 - 12.2021
Sacramento City College
Associate of Arts from Sociology
08.2016 - 12.2018
Medical Office Representative II
Dignity Health Medical Foundation
11.2015 - 10.2017
Admissions Assistant
McKinley Park Care Center
09.2014 - 01.2016
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