ASHLEY ISAKSON
Albertville,MN
Summary
Dedicated individual with over a decade of experience in customer service and team management. Known for building strong member relationships, working as a team player and ensuring high standards of service and quality in every interaction.
Overview
20
20
years of professional experience
Work History
Stay at Home Parent
Self
Albertville, Minnesota
10.2017 - Current
Member Services Team Member
Lifetime Fitness
Minneapolis, Minnesota
06.2015 - 10.2017
- Processed cash and check deposits every day.
- Answered member questions about products and services.
- Enhanced member relationships by providing excellent service during each interaction.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Completed transactions for membership renewals and extensions.
Shift Supervisor
Starbucks Coffee
Coon Rapids, Minnesota
10.2006 - 05.2015
- Managed a team of baristas with a clear focus and vision.
- Maintained a good sense of time management.
- Began and completed tasks in a timely manner.
- Delegated tasks to baristas, and checked in frequently.
- Used effective communication skills to fulfill needs.
- Clearly defined roles for myself as supervisor and for baristas.
- Consistently arrived punctually for early morning shifts.
- Reported to the store manager with goals, sales, updates, and concerns for each day.
- Created a sense of community and trust with team.
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Resolved customer complaints and reported issues to senior management.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Group Fitness Instructor, Personal Trainer
LA Fitness
Blaine, Brooklyn Park, and New Brighton, USA
08.2011 - 04.2013
- Arrived on time, prepared to begin and end class on time.
- Taught a variety of classes, including cycle, body works, boot camp, and aqua aerobics.
- Prepared exercises ahead of time and switched routines up.
- Attended continuing education classes and seminars to stay up-to-date with the latest fitness trends.
- Greeting members warmly, enthusiastically, and by name.
- Provided encouragement and motivation for participants.
- Educated participants on proper form and modified moves.
- Catered to individual needs, selected workout routines that were suited for the individual being trained.
- Followed up with clients and discussed goals.
Education
Fitness Specialist Certificate - Health and Fitness
Anoka Ramsey Community College
Coon Rapids, MN05-2011
Bachelor of Science - Music and Psychology
University of Wisconsin- River Falls
River Falls, WI05-2010
Skills
- Dependability and reliability
- Teamwork and collaboration
- Attention to detail
- Leadership abilities
- Organizational skills
- Adaptability and learning
- Customer service excellence
Timeline
Stay at Home Parent
Self
10.2017 - Current
Member Services Team Member
Lifetime Fitness
06.2015 - 10.2017
Group Fitness Instructor, Personal Trainer
LA Fitness
08.2011 - 04.2013
Shift Supervisor
Starbucks Coffee
10.2006 - 05.2015
Fitness Specialist Certificate - Health and Fitness
Anoka Ramsey Community College
Bachelor of Science - Music and Psychology
University of Wisconsin- River Falls