Ashley Istratescu

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Analyzed team performance and identified opportunities for additional training.
• Delivered instructional presentations on equipment use, focusing on efficiency and safety.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Tech support for Apple products, assisted Apple stores, provided IOS and Mac support, worked overtime when available, became familiar with all products to better assist customers, calmly assisted customers and assured them I was there to help and we could resolve the issue at hand.

Computed Data Reports provided weekly, monthly and quarterly reports listing sales figures and client track records.

Customer service research, called and rapidly resolved client conflicts to prevent loss of key accounts.

Assisted customers over the phone regarding store operations, product promotions and orders.

Sutherland Global was a seasonal position that  accepted to get back into the work environment.