ASHLEY ITABLE
Potlach
Summary
I am in search for a position that will further familiarize myself with working and interacting with people. Accomplished handling file and document management and inventory allocation. Proficient in maintaining stringent financial controls and timelines. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Treatment Coordinator
Pickard Orthodontics
11.2024 - Current
- Coordinated patient treatment plans to enhance care delivery and patient satisfaction.
- Managed scheduling for consultations, ensuring efficient use of clinic resources.
- Developed comprehensive patient education materials to support informed decision-making.
- Collaborated with orthodontists to refine treatment protocols for improved outcomes.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Explained treatment choices to patients and helped determine best options.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Analyzed patient feedback to identify areas for service enhancement and quality improvement.
Treatment Coordinator
Favero Orthodontics
08.2021 - 09.2024
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Coordinated recommended orthodontic treatment.
- Managed emails.
- Follow up phone calls.
- Confirming insurance benefits.
- Reviewing financial options for treatment.
- Accurate Filing Proficiency
- Treatment Determination
- Time Management
- Exam Room Preparation
- Administrative Supervision
- Case Management
- Verbal and Written Communication
- Software Applications
- Customer Service
- Schedule Maintenance
- Credit and Collections
- Business Correspondence
- Database Administration
- Account Reconciliation
- Customer Service Process Improvement
- Educated patients on procedures, financial options, and post-treatment care for improved compliance and satisfaction.
- Streamlined communication between clinical staff and patients to enhance overall service delivery efficiency.
- Developed treatment plans in collaboration with orthodontists to address individual patient needs effectively.
- Trained new staff on office protocols and software systems to maintain high standards of care and service.
Child Care
VillaSport Athletic Club And Spa
08.2022 - 08.2024
- Cared for children ages [Age] to [Age] in nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each [Timeframe].
- Trained new staff on daycare policies and child care best practices, elevating overall quality of care.
- Established positive relationships with families based on trust, professionalism, and mutual respect for successful partnership in child care provision.
- Maintained compliance with all state regulations and standards for child care facilities, ensuring safe and legal operation.
- Maintained high-quality child care standards based on developmentally appropriate practices.
Receptionists/Insurance Claims
Favero Orthodontics
02.2021 - 08.2021
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Interviewed claimants and witnesses to gather factual information.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments and policy coverage.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Orthodontist Assistant
Kineret Orthodontists
08.2020 - 12.2020
- Took impressions of patients' teeth to create dental appliances, like [Type] and braces.
- Sterilized instruments, cleaned surfaces, laid instruments on trays and [Skill] to get ready for orthodontic appointments.
- Documented patient information and treatment plan details by entering into [Software].
- Supported orthodontist when placing and adjusting oral appliances and coordinating materials.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
Barista
Starbucks
03.2020 - 10.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Security Specialist
Target
10.2019 - 03.2020
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Provided safety reports and data analysis to building managers to inform security processes.
- Installed data-encryption and infrastructure security software to address flaws.
- Identified, selected and deployed encryption solution to increase data protection across [Number] applications.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
Cashier
Folsom Lake Honda
09.2017 - 08.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained productive, efficient approach to all tasks.
Customer Service/Barista
Quickly
01.2016 - 05.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
Cashier
Target
08.2015 - 06.2017
- Responsible for attending to customer's needs.
- Managing Guest Service Desk.
- Process payments as well as conduct fraud checks.
- Being responsible with time to get each guest out in a timely manner.
Ride Operator
Six Flags Discovery Kingdom
06.2014 - 01.2015
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
Education
ASSOCIATE DEGREE - ADMINISTRATION OF JUSTICE
American River College (AA)
Sacramento, CA12.2019
High School Diploma -
Jesse Bethel High School
Vallejo, CA06.2015
Skills
- Accurate Filing Proficiency
- Treatment Determination
- Time Management
- Exam Room Preparation
- Administrative Supervision
- Case Management
- Verbal and Written Communication
- Software Applications
- Customer Service
- Schedule Maintenance
- Credit and Collections
- Business Correspondence
- Database Administration
- Account Reconciliation
- Customer Service Process Improvement
- Insurance verification
- Patient care coordination
- X-ray interpretation skills
- Customer service
- Organizational skills
- Scheduling
- Filing and recordkeeping
- Patient outreach and Follow-up
- Creative problem solving
- Patient flow management
- Patient documentation
Accomplishments
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Developed improved tracking and assessment system to increase patient care standards.
- Increased quality of care by developing new tracking and assessment methods.
Languages
English
Full Professional
Timeline
Treatment Coordinator
Pickard Orthodontics
11.2024 - Current
Child Care
VillaSport Athletic Club And Spa
08.2022 - 08.2024
Treatment Coordinator
Favero Orthodontics
08.2021 - 09.2024
Receptionists/Insurance Claims
Favero Orthodontics
02.2021 - 08.2021
Orthodontist Assistant
Kineret Orthodontists
08.2020 - 12.2020
Barista
Starbucks
03.2020 - 10.2020
Security Specialist
Target
10.2019 - 03.2020
Cashier
Folsom Lake Honda
09.2017 - 08.2019
Customer Service/Barista
Quickly
01.2016 - 05.2018
Cashier
Target
08.2015 - 06.2017
Ride Operator
Six Flags Discovery Kingdom
06.2014 - 01.2015
High School Diploma -
Jesse Bethel High School
ASSOCIATE DEGREE - ADMINISTRATION OF JUSTICE
American River College (AA)