Ashley Ivy
DAPHNE
Summary
Ambitious forward-thinking Commercial Lines Assistant Account Manager, with 3 years of hands-on experience providing insurance coverage, claims support, administrative, billing, and customer support to a thriving insurance agency.
Overview
13
13
years of professional experience
Work History
Commercial Assistant Account Manager
THAMES BATRE
01.2023 - Current
- Assists multiple Commercial Account Managers in providing timely and exceptional service to our insureds.
Multi-Lines Sales Specialist
ALFA INSURANCE
01.2022 - 12.2023
- Multi-Line sales support providing quotes and write/bind auto, homeowners, life, renters, watercraft, personal article, umbrella, light, and heavy equipment policies.
Customer Sales Specialist
ALFA INSURANCE
11.2020 - 12.2021
- First point of contact for potential and current clients, mortgage companies, banks, and 3rdparty claims.
Office Manager
OGDEN AND EPKER, LLC
04.2017 - 10.2020
- Supports the operational functions of a small office ensuring compliance with office policies and procedures are consistent with delivery of quality services.
EASTERN SHORE PHYSICAL THERAPY
09.2014 - 04.2017
- Provided timely and efficient care through scheduling, registration, and insurance verification.
TELEVISION AND FILM INDUSTRY
01.2011 - 01.2014
- Capitalized on the opportunity to support legally based initiatives for several high-profile film productions.
Education
Bachelor of Science - Psychology
University of Mobile
05.2019
A.A.S. General Studies -
University of Mobile
05.2016
Skills
- Instrumental in providing customer service and support, building trustful relationships with customers and co-workers
- Skillful in communicating with a diverse population of customers, insurance adjusters, brokers, mortgage companies, and financial institutions
- Strong technical knowledge issuing certificates of insurance, multiple policy changes, underwriting guidelines, and insurance verification documents
- Consistently makes the office more efficient through workflow improvements
- Exceptional Organizational skills
- Excellent interpersonal skills
- Adapts to unexpected scheduling changes
- Leadership, Management, and motivational skills
- Ability to work well independently and with a team
- Exceptional computer skills with both Microsoft and Apple systems
- Proficient with EPIC, Microsoft Office Suites, Guidewire, ALFAlink, Excel, PowerPoint, Citrix Healthcare System, and Valant
Licensing Certifications
- Property and Casualty, 10/2020
- Life & Health, 12/2021
Awards
- Recognized 4 times for most auto policies written/bound January 2021-December 2021
- Recognized as district customer sales representative June 2021
- Nominated by peers to serve on ALFA Advisory Council
Timeline
Commercial Assistant Account Manager
THAMES BATRE
01.2023 - Current
Multi-Lines Sales Specialist
ALFA INSURANCE
01.2022 - 12.2023
Customer Sales Specialist
ALFA INSURANCE
11.2020 - 12.2021
Office Manager
OGDEN AND EPKER, LLC
04.2017 - 10.2020
EASTERN SHORE PHYSICAL THERAPY
09.2014 - 04.2017
TELEVISION AND FILM INDUSTRY
01.2011 - 01.2014
Bachelor of Science - Psychology
University of Mobile
A.A.S. General Studies -
University of Mobile