Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ashley Jacik

Palacios

Summary

Dynamic professional with a proven track record in compassionate client care and efficient operational management at Accor North America. Skilled in computer proficiency, including MS Word, Excel, and Outlook, coupled with exceptional client companionship. Demonstrated ability to exceed service goals through innovative customer feedback initiatives and comprehensive staff training.

Overview

14
14
years of professional experience

Work History

Personal Caregiver

Ralph Conklin
Palacios
09.2018 - 07.2024
  • Took initiative in providing comfort measures for pain management when needed.
  • Administered medication as prescribed by physicians in accordance with state regulations.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Provided ongoing compassionate patient care for each client.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Organized recreational activities for clients such as walks outdoors or reading books together.
  • Accompanied clients to doctor appointments or other errands outside the home.
  • Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Laundered clothing and bedding to prevent infection.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.

Waitress Supervisor

Cracker Barrell
Katy
08.2015 - 09.2018
  • Ensured compliance with all health department regulations related to food handling and storage procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Resolved customer complaints in a timely manner with professionalism.
  • Communicated daily specials to customers.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Prepared checks, itemizing total meal costs and taxes.
  • Greeted customers and provided menus.

Manager on Duty

Accor North America
Phoenix
01.2011 - 01.2014
  • Ensured compliance with safety regulations, company policies, and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Handled employee relations issues such as disciplinary action or terminations.
  • Trained new employees on job duties and company policies.
  • Audited cash registers at the end of each shift for accuracy.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

High School Diploma -

Barry Goldwater
Phoenix
06-2008

Skills

  • Client companionship
  • Compassionate client care
  • Call center experience
  • Computer proficiency
  • 10-key
  • Google drive
  • MS word, excel, and outlook

Accomplishments

  • Customer Service Awards
  • Internal Audit Awards

Timeline

Personal Caregiver

Ralph Conklin
09.2018 - 07.2024

Waitress Supervisor

Cracker Barrell
08.2015 - 09.2018

Manager on Duty

Accor North America
01.2011 - 01.2014

High School Diploma -

Barry Goldwater

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Ashley Jacik