Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Jackson

Port Allen,LA

Summary

Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager

A & Kola
Port Allen, LA
06.2019 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Front Desk Receptionist

Drury Inn & Suites
Baton Rouge, LA
05.2017 - 04.2020
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Front Desk Associate

Best Western Richmond Suites Hotel
Baton Rouge, LA
09.2006 - 05.2017
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Asked customers questions to meet special requests.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.

Education

No Degree -

Remington College - Baton Rouge
Baton Rouge, LA

Life, Sickness & Health Producer

Lousiana Department of Insurance
Baton Rouge, LA
06.2022

High School Diploma -

Port Allen High School
Port Allen, LA
05.2003

Skills

  • Performance Monitoring and Evaluation
  • Sales Tracking
  • Business Leadership
  • Assignment Delegation
  • Customer Service
  • Attention to Detail
  • Verbal and Written Communication
  • Store Organization
  • Leadership
  • Answering Customer Questions
  • Problem Anticipation and Resolution

Timeline

Assistant Store Manager

A & Kola
06.2019 - Current

Front Desk Receptionist

Drury Inn & Suites
05.2017 - 04.2020

Front Desk Associate

Best Western Richmond Suites Hotel
09.2006 - 05.2017

No Degree -

Remington College - Baton Rouge

Life, Sickness & Health Producer

Lousiana Department of Insurance

High School Diploma -

Port Allen High School
Ashley Jackson