Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Jackson

Palestine,TEXAS

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service. Hardworking Personal Shopper familiar with picking, packing and pick-up procedures. Results-driven and detail-oriented with commitment to efficiency. Eager to apply almost 2 years of experience in field. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.

Overview

17
17
years of professional experience

Work History

Online Personal Shopper

Walmart Supercenter
Palestine, United States
12.2020 - Current
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Worked productively with customers to meet order requirements and service expectations.
  • Maximized efficiency by scanning items quickly and completing as many orders per hour.
  • Worked with customers daily to fulfill specific orders according to customer needs and inventory availability.
  • Consulted with customers on food selections and custom order requests.
  • Loaded and unloaded orders at customer's homes or locations.
  • Picked quality and accurate items for 600 daily customer orders.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Customer Service Representative

Results Companies
Palestine, United States
09.2019 - 12.2019
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer adjustments to maintain financial accounts.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recorded account information to open new customer accounts.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Handled over all calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Correctional Officer

Texas Department Of Criminal Justice
Tennessee Colony, TX
08.2004 - 03.2019
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Booked new inmates into facility and processed inmates for release.
  • Conducted routine and emergency head counts.
  • Supervised inmates clearing debris from roadways and drains.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Arranged for medical and dental care of inmates.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Completed intake paperwork, fingerprints and searches.
  • Observed behavior of residents individually and in groups.

Education

High School Diploma -

Palestine High School
Palestine, TX
05.2001 -

Skills

Online ordering familiarity

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Timeline

Online Personal Shopper

Walmart Supercenter
12.2020 - Current

Customer Service Representative

Results Companies
09.2019 - 12.2019

Correctional Officer

Texas Department Of Criminal Justice
08.2004 - 03.2019

High School Diploma -

Palestine High School
05.2001 -

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Ashley Jackson