Ashley Jackson
Columbia,SC
Summary
Positive, communicative, and detail-focused professional with solid foundation in customer service and problem-solving. Understanding of insurance processes and policies combined with strong analytical and organizational skills. Dedicated to providing efficient solutions and ensuring customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Representative
Blue Cross and Blue Shield
09.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Customer Service Advocate
Blue Cross Blue Shield
01.2024 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
Office Manager
Aspire Staffing Inc.
08.2022 - 08.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Retail Keyholder
Bath & Body Works
07.2020 - 06.2022
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
Education
CNA
Midlands Technical College
West Columbia, SC08.2014
GED -
IRMO High School
6671 St. Andrews Rd.06.2012
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
Accomplishments
- Achieved 87% productivity by exceeding high volume calls with accuracy and efficiency.
- Recognized for excellent customer service.
- Completed claims training October 2024
- Completed Blue Choice Web and written February 2025.
Certification
Completion of claims training October 2024.
Timeline
Claims Representative
Blue Cross and Blue Shield
09.2024 - Current
Customer Service Advocate
Blue Cross Blue Shield
01.2024 - Current
Office Manager
Aspire Staffing Inc.
08.2022 - 08.2023
Retail Keyholder
Bath & Body Works
07.2020 - 06.2022
CNA
Midlands Technical College
GED -
IRMO High School
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