Summary
Overview
Work History
Education
Skills
Current Licenses
Timeline
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Ashley Jackson

Summary

Dynamic Administrative professional with nearly two decades of experience in fostering strong client relationships and enhancing team performance. Committed to delivering exceptional service and creating memorable experiences for clients and colleagues while leveraging knowledge to drive continuous improvement. Embracing challenges as opportunities for growth, with a steadfast belief that adversity cultivates resilience and valuable insights. Dedicated to upholding the highest standards of integrity and accuracy through effective communication and collaboration within any team environment.

Overview

8
8
years of professional experience

Work History

Licensed Health Insurance Agent

Tranzact Insurance Solutions
07.2025 - Current
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Adhered to health and prescription insurance products, delivery systems, and claims systems.
  • Pre- Qualified and Qualifies potential policyholders following compliance and regulations.
  • Educated clients on insurance policies and procedures.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Member Service Agent

Peloton
01.2024 - 06.2025
  • Addressing inquiries and resolving issues efficiently across multiple channels, including phone, email, and chat.
  • Demonstrated strong problem-solving skills by troubleshooting technical issues related to Peloton products and services
  • Provided white glove tailored experience for members.
  • Demonstrated in-depth knowledge of Peloton's products and services to educate and guide members on features, subscription plans, and best practices.
  • Maintained high levels of professionalism and empathy in all interactions, contributing significantly to member satisfaction and retention.
  • Collaborated with cross-functional teams to escalate and resolve complex issues, utilizing CRM tools to manage and document member interactions efficiently.
  • Consistently handled high call volumes with accuracy and attention to detail, meeting performance targets and delivering exceptional service.

Customer Service Agent

American Airlines
04.2023 - 12.2023
  • As an American Airlines Customer Service Agent, I was to ensure a positive experience for passengers before, during, and after their flights. With upholding the standards of a global entity, poise, professionalism, and accuracy were at the forefront of priorities when it came to our passengers. This role includes the following responsibilities:
  • Greeting passengers, assisting with check-in, and helping them with their baggage and boarding procedures
  • Passengers with ticket purchases, booking or modifying reservations, and answering inquiries about flights, schedules, fares, and promotions
  • Providing accurate and up-to-date information about flight delays, cancellations, gate changes, and connecting flights
  • Ensuring smooth boarding processes, verifying passenger documentation, and coordinating with gate agents and flight crews
  • Released aircrafts by submitting final reports and moving jet bridges
  • Assisting with luggage check-in, tracking lost or delayed luggage, and coordinating baggage claim procedures
  • Handling requests for special accommodations, such as wheelchair assistance, unaccompanied minors, or passengers with specific needs
  • Adhering to airline safety and security procedures, especially when dealing with sensitive passenger information or handling potential security concerns.

Customer Service Agent

Taskus
12.2019 - 02.2023
  • Expectations for this position was to assist customers with their credit card-related inquiries, issues, and requests, helping customers navigate their accounts, resolve problems, and provide excellent service
  • Additional tasks would include:
  • Providing courteous and efficient customer service through phone calls, emails, or chat, addressing customer concerns regarding credit card accounts, transactions, billing, and payments
  • Investigating and resolving customer complaints, disputes, and inquiries related to credit card charges, fraudulent activities, and account discrepancies
  • Assisting customers with account maintenance, such as updating personal information, issuing replacement cards, and setting up payment plans
  • Providing in-depth knowledge of credit card products, services, fees, and rewards programs to effectively address customer inquiries and cross-sell additional products when appropriate
  • Adhering to company policies, security protocols, and regulatory guidelines and regulators such as Consumer Financial Protection Bureau (CFPB) to ensure customer data privacy and protect against fraud.

Overnight Stocker

H-E-B
07.2017 - 11.2019
  • As an overnight clerk/stocker I was to ensure that the store's shelves are well-stocked, organized, and ready for the next day's business when the store opens to customers, my responsibilities in this position included:
  • Restocking shelves with merchandise, making sure products are front-faced, neatly aligned, and grouped correctly based on their category or type.
  • Practicing the 'first in, first out' (FIFO) method to ensure that older products are placed in front and sold first, reducing the chances of items expiring on the shelves.
  • Assisting customers in locating products or answering questions, particularly if a customer enters the store during the stocking process.
  • Maintained a clean, organized, and visually appealing store layout, enhancing the overall shopping experience
  • Collaborated with the visual merchandising team to create eye-catching displays, attracting more foot traffic and driving sales
  • Assisted in inventory management and stock replenishment to ensure products were readily available for customers

Education

Ogle Cosmetology
San Antonio, Texas
01.2016

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San Antonio College
San Antonio, TX
01.2012

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Harker Heights High School
Harker Heights, Texas
01.2009

Skills

  • Customer Relationship Management
  • Utilizing CRM software for customer interactions and data management
  • Identifying issues, mediating, and finding resolutions
  • Organizational Skills; Planning, coordinating, and managing resources
  • Adaptability, Flexibility, openness to change, and resilience
  • Attention to Detail Accuracy, precision, and thoroughness in tasks
  • Time Management, Prioritization, meeting deadlines, and efficient task allocation
  • Documentation and Reporting
  • Inbound Call Management
  • Billing Inquiries
  • Outstanding Communication Skills
  • Enrollment processing

Current Licenses

  • Health And Life Insurance License (several states)
  • Estheticians License

Timeline

Licensed Health Insurance Agent

Tranzact Insurance Solutions
07.2025 - Current

Member Service Agent

Peloton
01.2024 - 06.2025

Customer Service Agent

American Airlines
04.2023 - 12.2023

Customer Service Agent

Taskus
12.2019 - 02.2023

Overnight Stocker

H-E-B
07.2017 - 11.2019

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San Antonio College

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Harker Heights High School

Ogle Cosmetology

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