Ashley Jackson
Oxford
Summary
High-volume full-cycle recruiter with 10+ years of success hiring top talent in fast-paced, competitive environments. Known for building strong pipelines, moving quickly on requestions, and delivering a strong candidate experience. Backed by 5 years at AT&T in customer service, enhancing communication, professionalism, and client support skills.
Overview
10
10
years of professional experience
Work History
Talent Acquisition Specialist
Adecco
Remote
01.2022 - 04.2026
- Managed 40-60 requisitions, conducted 50+ weekly interviews, reduced time-to-fill by 50% & maintained a 90% offer acceptance rate.
- Managed recruitment process from job requisition to candidate onboarding, ensuring alignment with organizational needs.
- Partnered with hiring managers to support recruitment for contract, permanent, and hourly roles, enhancing collaboration and understanding of requirements.
- Conducted intake meeting with hiring managers to define job requirements.
- Utilized sourcing tools as LinkedIn, Boolean, Indeed, GitHub, ATS, Referrals & Community Outreach.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Collaborated with HR and department managers to forecast hiring needs and develop effective talent acquisition plans.
- Designed and executed targeted recruitment campaigns to fill high-volume and niche positions.
- Built and maintained a strong talent pipeline through proactive market research and ongoing relationship management.
- Facilitated offer process, including extending offer, negotiating offer and pre-employment.
High-Volume Recruiter
Hudson RPO
Remote
07.2017 - 12.2021
- Conducted 50-70 weekly interviews for high-volume hourly and direct hire roles, enhancing candidate selection process.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Collaborated with hiring managers to understand staffing needs and job requirements.
- Sourced candidates through various channels, including social media and job boards.
- Developed targeted recruitment strategies, aligning staffing levels with requisition needs to meet hiring goals.
- Identified best practices for recruiting process improvement.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Negotiated salaries and employment terms, ensuring alignment with budget and candidate expectations.
Customer Service Representative
AT&T
Birmingham
01.2016 - 08.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed customer inquiries through multiple communication channels.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved billing issues using company-specific software and tools.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified and proposed changes for improving customer service processes.
- Implemented methods to streamline customer service, enhancing overall service delivery.
- Collaborated with team members to enhance efficiency of service processes.
- Trained new representatives on company policies and service standards.
- Facilitated feedback collection to improve service delivery methods.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Supported sales team members to drive growth and development.
- Surpassed sales goals through implementation of successful marketing strategies.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Bachelor of Science - Business Administration
Jacksonville State University
Jacksonville, Al08-2020
Skills
- End-to-end recruitment
- Candidate sourcing
- Interview coordination
- Talent pipeline management
- Offer negotiation
- Recruitment analytics
- Customer relationship management
- Microsoft Office Suite
Timeline
Talent Acquisition Specialist
Adecco
01.2022 - 04.2026
High-Volume Recruiter
Hudson RPO
07.2017 - 12.2021
Customer Service Representative
AT&T
01.2016 - 08.2021
Bachelor of Science - Business Administration
Jacksonville State University