Ashley Jacobs
Glassboro,New Jersey
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
Rue 21
08.2023 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Manager
Ardene
10.2021 - 06.2023
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
Co-Store Manager
Spencer's Gifts
06.2019 - 10.2021
- Boosted store performance by implementing effective sales strategies and staff training programs.
- Enhanced customer experience through proactive problem-solving and prompt resolution of complaints.
- Streamlined store operations with efficient scheduling, task delegation, and resource allocation.
- Developed strong team cohesion by fostering a positive work environment and encouraging open communication.
- Facilitated cross-departmental collaboration to improve overall store productivity and efficiency.
- Analyzed sales data to identify trends, adjust strategies, and maximize revenue generation.
- Spearheaded special projects such as store remodels or promotional events to drive growth and increase brand awareness.
Store Manager
Claire's Accessories
04.2017 - 06.2019
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
High School Diploma -
Gloucester County Institute of Technology
Sewell06.2010
Skills
- Operations Management
- Payroll Management
- Revenue Generation
- Risk Management
- Store Merchandising
- Team Development
- Problem-Solving
- Shift Scheduling
- Coaching and Mentoring
References
References available upon request.
Timeline
Store Manager
Rue 21
08.2023 - Current
Store Manager
Ardene
10.2021 - 06.2023
Co-Store Manager
Spencer's Gifts
06.2019 - 10.2021
Store Manager
Claire's Accessories
04.2017 - 06.2019
High School Diploma -
Gloucester County Institute of Technology