ASHLEY JACOBS
Catsonville,MD
Summary
Claims Examiner with deep knowledge of Social Security Disability claims. Solid abilities in developing objectives and strategies to complete adjudication. Excellent skills compiling, coding, categorizing and auditing information to process claims.
Overview
6
6
years of professional experience
Work History
Disability Examiner
State of Maryland, Disability Determination Services
2021.05 - Current
- Streamlined communication between internal departments by developing clear written correspondence related to case updates or requests for additional information.
- Assisted claimants in understanding their rights and responsibilities throughout the application process, enhancing customer satisfaction levels.
- Conducted comprehensive file reviews for quality assurance purposes, identifying areas for improvement within the department''s decision-making processes.
- Handled sensitive personal information with discretion while adhering to strict confidentiality guidelines set forth by the Social Security Administration.
- Expedited decision-making process for disability claims by effectively managing a high-volume caseload under strict deadlines.
Service Coordinator
Service Coordination, Inc
2020.12 - 2021.05
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Coordinated and monitored service activities to confirm work met all requirements.
Medication and Resource Coordinator
Way Station Inc. - Affiliate of Sheppard Pratt
2018.11 - 2020.12
- Successfully managed tight deadlines by skillfully balancing limited timeframes while still achieving quality results.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Maintained detailed records of all allocated resources, facilitating accurate reporting and forecasting for future projects.
- Resolved conflicts related to resource allocation quickly and professionally, ensuring minimal impact on project timelines.
- Developed effective rapport-building strategies with internal teams which led to proactive communication regarding anticipated changes in demand or supply.
Education
Bachelor of Arts - Psychology
McDaniel College
Westminster, MD05.2018
Some College (No Degree) -
Harrisburg Area Community College
Gettysburg, PASkills
- Problem Solving
- Professional Writing
- Medical terminology expertise
- Active Listening
- Client Interviewing
- Critical Thinking
- Time Management
- Multitasking
Timeline
Disability Examiner
State of Maryland, Disability Determination Services
2021.05 - Current
Service Coordinator
Service Coordination, Inc
2020.12 - 2021.05
Medication and Resource Coordinator
Way Station Inc. - Affiliate of Sheppard Pratt
2018.11 - 2020.12
Bachelor of Arts - Psychology
McDaniel College
Some College (No Degree) -
Harrisburg Area Community College
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