ASHLEY JACOBS
Denton,TX
Summary
I am licensed in Property and Casualty Insurance as well as Life and Health. I have 10+ years of experience in administration and customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Farm
09.2025 - 12.2025
- Completed projects and tasks in a professional and timely manner.
- Assisted customers with any questions or concerns.
- Assisted customers with paying bills, adding or trading in cars, quoting, rental or home insurance, discounts.
- Assisted with onboarding of customers.
- Maintained and scheduled calendar events and appointments for the managers and agents.
- Answered the phone and sent/ received emails
- Greeted customers in a professional and friendly manner.
Engineering Administrative Coordinator Sr.
CoServ
06.2024 - 05.2025
- Completed projects and tasks in a professional and timely manner.
- Maintained and scheduled calendar events and appointments for the managers and VPs.
- Assisted with on-boarding for new and current employees.
- Ordered and distributed office supplies while adhering to a fixed office budget, ensuring that all employees had the necessary supplies to complete their work.
- Assisted in the Finance Department via submitting invoices and kept track of certain budgets, making sure that all were accurate and paid on time.
- Filed and organized documents in folders, maintaining an orderly and easily accessible.
- Crated Flowcharts and ORG Charts via Visio for projects.
- Maintained managers and employees expense reports and reimbursements.
- Assisted in planning events at the office as well as meetings.
- Took meeting minutes for managers and VPs.
- Completed Budget Variances for multiple departments.
Administrative Assistant
Concentric LLC
03.2023 - 01.2024
- Managed schedules, timelines, and budgets for projects, ensuring adherence to deadlines and budget constraints.
- Greeted and screened all visitors; including VIPs, vendors, and interview candidates and directed them to the correct employee or office, ensuring that all visitors were authorized and that all employees could focus on their work. while providing a welcoming and professional atmosphere.
- Answered and managed incoming and outgoing calls while recording accurate messages, ensuring that all calls were directed to the appropriate person and messages were delivered promptly.
- Coordinated meetings and presentations with internal teams, ensuring that all stakeholders were well-informed and updated on project progress.
- Maintained and scheduled calendar events and appointments for the managers and VPs.
- Ordered and distributed office supplies while adhering to a fixed office budget, ensuring that all employees had the necessary supplies to complete their work.
- Assisted in the Finance Department via submitting invoices and kept track of certain budgets.
- Screened in and sent off invoices for billing/accounting, making sure that all invoices were accurate and paid on time.
- Filed and organized documents in folders, maintaining an orderly and easily accessible filing system.
Administrative Assistant/Traffic Coordinator/Office Manager
Bedford Advertising
02.2016 - 02.2023
- Coordinated advertising projects from start to finish, ensuring timely delivery of advertising campaigns for clients.
- Communicated with clients to understand their needs and requirements, and ensured that those needs were met by the advertising team
- Answered and managed incoming and outgoing calls while recording accurate messages, ensuring that all calls were directed to the appropriate person and messages were delivered promptly.
- Maintained and scheduled calendar events and appointments for the managers, VPs, and CEOs.
- Created and maintained project plans and documentation, ensuring accuracy and completeness of all project-related information.
- Assisted in the Finance Department via submitting invoices and kept track of certain budgets.
- Managed schedules, timelines, and budgets for travel reservations regarding hotels, flights, and dinner reservations
- Tracked project performance using project management software and other tools, and provided regular status reports to
- Ordered and distributed office supplies while adhering to a fixed office budget, ensuring that all employees had the necessary supplies to complete their work.
- Greeted and screened all visitors; including VIPs, vendors, and interview candidates and directed them to the correct employee or office, ensuring that all visitors were authorized and that all employees could focus on their work. while providing a welcoming and professional atmosphere
- Sent TV and Radio commercials to the correct stations, ensuring that all media was delivered on time and according to schedule
- Transcribed scripts and traffic schedules for stations, ensuring that all information was accurate and up to date.
- Sent off scripts and internet advertisements to get pre-approved, ensuring that all advertising met company standards.
Education
Associate of Arts - Criminal Justice
University of Phoenix
05.2013
Skills
- Achieved streamlined billing operations through effective use of State Farm and Necho platforms Enhanced team collaboration and project management efficiency via Microsoft Teams and Trello Improved documentation management processes with SharePoint and Coupa supplier systems
- Utilized active listening skills to accurately interpret and respond to client needs and concerns
- Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints Enhanced service delivery by streamlining processes and improving team collaboration Fostered positive customer relationships that contributed to repeat business
- Managed data entry operations, maintaining high standards of accuracy and attention to detail
- Engaged in systematic analysis to identify underlying issues and propose actionable strategies
- Achieved high customer satisfaction ratings through effective relationship management Cultivated strong partnerships with clients to drive repeat business Enhanced service processes, resulting in improved customer retention rates
- Engaged with stakeholders to build trust and facilitate effective communication
- Executed tasks using a range of computer technologies, ensuring accuracy and timely completion of projects
- Mediated disputes and negotiated solutions to foster effective communication among team members
- Investigated and documented complaints, implementing solutions to improve service quality and customer experience
- Increased data processing efficiency by implementing advanced Excel formulas and functions Enhanced reporting accuracy by developing comprehensive Excel dashboards Optimized team productivity through the creation of automated Excel templates
- Analyzed customer feedback and implemented solutions to address complaints efficiently
- Conducted detailed analyses to evaluate customer satisfaction levels, focusing on service improvement
Certification
- P&C and L&H insurance licensed
- Certification: Record Management Certificate
CUST
Work Eligibility: Eligible to work in the U.S. with no restrictions.
Timeline
Customer Service Representative
State Farm
09.2025 - 12.2025
Engineering Administrative Coordinator Sr.
CoServ
06.2024 - 05.2025
Administrative Assistant
Concentric LLC
03.2023 - 01.2024
Administrative Assistant/Traffic Coordinator/Office Manager
Bedford Advertising
02.2016 - 02.2023
Associate of Arts - Criminal Justice
University of Phoenix