Summary
Overview
Work History
Skills
Timeline
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Ashley Jacquot

Alliance,NE

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

10
10
years of professional experience

Work History

Sales Representative -Remote

MyPillow
01.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Customer Service Representative -Remote

MyPillow
05.2021 - 01.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.


Sales Representative -Remote

MyPillow
10.2019 - 05.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Housekeeping Supervisor

Holiday Inn Express Hotel
03.2014 - 01.2016
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.

Skills

  • Interpersonal Communication Skills
  • Sales Expertise
  • Performance Improvement
  • Complex Problem-Solving
  • Upselling and cross-selling
  • Strong communication
  • Conflict resolution
  • Goal setting
  • Multitasking
  • Self-motivation
  • Active listening
  • Objection handling
  • Team collaboration
  • Time management
  • Customer Assistance
  • Payment Processing
  • Team Supervision
  • Engaging With Diverse Customers
  • Organization
  • Team Leadership
  • Adaptable and Flexible

Timeline

Sales Representative -Remote

MyPillow
01.2024 - Current

Customer Service Representative -Remote

MyPillow
05.2021 - 01.2024

Sales Representative -Remote

MyPillow
10.2019 - 05.2021

Housekeeping Supervisor

Holiday Inn Express Hotel
03.2014 - 01.2016

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Ashley Jacquot