Ashley Jagow
Brookhaven,PA
Summary
Behavioral science professional and entrepreneur with 10+ years of experience conducting client interviews, managing confidential information, documenting complex cases, educating diverse populations, and leading independent operations. Holds a Bachelor of Arts in Forensic Psychology with academic training in criminology, victimology, behavioral analysis, research methods, and trauma-informed communication. Recognized for exceptional organization, sound judgment, and the ability to build trust while navigating sensitive situations. Currently pursuing a Master of Social Work and seeking an investigations or victim advocacy role focused on protecting vulnerable populations.
Overview
9
9
years of professional experience
Work History
Founder & Owner
Wanderlust Esthetics
Overland Park, KS
01.2021 - 06.2026
- Founded and operated an award-winning small business, overseeing all operations, compliance, financial management, and client services.
- Conducted in-depth consultations to identify client needs, gather sensitive information, and develop individualized treatment plans while maintaining strict confidentiality.
- Maintained accurate documentation and detailed records to support continuity of care and informed decision-making.
- Built and retained a client base of more than 150 individuals by establishing trust, communicating clearly, and delivering consistent, personalized service.
- Managed competing priorities independently while ensuring timely completion of administrative, financial, and client-facing responsibilities.
- Increased appointment utilization from 27% to 96% through strategic planning, process improvement, and relationship management.
- Created educational materials to help clients understand complex treatment recommendations and make informed decisions.
- Earned Best of KC recognition in 2021 and 2022 for service excellence and business leadership.
Licensed Esthetics Instructor
Entourage Institute of Beauty & Esthetics
Overland Park, KS
03.2020 - 12.2021
- Instructed and mentored cohorts of adult learners preparing for state licensure in both classroom and clinical settings.
- Developed lesson plans and adapted instruction to meet diverse learning styles while maintaining curriculum standards.
- Assessed student performance, documented progress, and provided individualized coaching to support successful outcomes.
- Fostered an environment of accountability, professionalism, and ethical practice.
- Achieved a 100% graduation and state board pass rate among assigned students.
Lead Esthetician
Hand and Stone Massage and Facial
Leawood, KS
01.2018 - 12.2020
- Conducted comprehensive consultations to evaluate client concerns and develop individualized treatment recommendations.
- Maintained detailed treatment documentation while ensuring compliance with health, safety, and privacy standards.
- Built a fully booked schedule within six months through exceptional client communication and relationship building.
- Ranked among the organization's top performers in retail sales through education-based client recommendations.
Admissions Coordinator & Financial Aid Advisor
Entourage Institute of Beauty & Esthetics
Overland Park, KS
01.2017 - 12.2020
- Conducted admissions interviews to assess applicants' educational goals, readiness, and financial circumstances.
- Guided prospective and enrolled students through complex admissions and federal financial aid processes with empathy and professionalism.
- Managed highly confidential student records while ensuring compliance with FERPA and institutional policies.
- Prepared and reviewed documentation for sensitive financial aid determinations, including dependency override requests requiring careful evaluation and supporting documentation.
- Coordinated outreach events, career fairs, and recruitment initiatives while building relationships with students, families, and community partners.
- Supported student persistence and success, contributing to a 94% graduation rate.
Education
Master of Arts - Social Work
Tulane University
New Orleans, LA12-2028
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
Hooksett, NH08-2025
Associate of Arts -
Johnson County Community College
Overland Park, KS01-2021
Licensed Esthetician -
Entourage Institute of Beauty & Esthetics
Overland Park01-2017
Skills
- Behavioral Analysis
- Research & Information Synthesis
- Client Interviewing & Needs Assessment
- Report Writing & Documentation
- Confidential Records Management (FERPA)
Core Competencies
- Victim-Centered Communication
- Policy & Procedure Compliance
- Project & Operations Management
- Adult Education & Training
- Community Outreach
- Microsoft Office Google Workspace HubSpot Canva
Additional Professional Experience
Swarovski
Sales Associate/Assistant Manager
- Prepared sales, inventory, and operational reports to support business decision-making.
- Assisted with employee training, inventory management, and resolution of complex customer concerns.
- Demonstrated sound judgment while balancing customer satisfaction with company policy.
- Supervised elementary-aged children in a structured environment focused on safety and well-being.
- Documented incidents and fulfilled mandatory child abuse reporting responsibilities in accordance with legal and organizational requirements.
- Communicated effectively with families, staff, and community partners regarding student needs.
Timeline
Founder & Owner
Wanderlust Esthetics
01.2021 - 06.2026
Licensed Esthetics Instructor
Entourage Institute of Beauty & Esthetics
03.2020 - 12.2021
Lead Esthetician
Hand and Stone Massage and Facial
01.2018 - 12.2020
Admissions Coordinator & Financial Aid Advisor
Entourage Institute of Beauty & Esthetics
01.2017 - 12.2020
Master of Arts - Social Work
Tulane University
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
Associate of Arts -
Johnson County Community College
Licensed Esthetician -
Entourage Institute of Beauty & Esthetics