Ashley Jakob
Seattle
Summary
To exceed all goals and expectations; a career that offers growth and advancement. A position that allows me to provide outstanding service, great leadership, strong people and communication skills and the ability to win peers. HIghlights and Qualifications: provide excellent service, goal oriented, strong leadership and excellent listening skill,
time management, organizational skils. Accountability and team player
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Worldwide Flight Services
03.2025 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Print boarding passes
- Pos system handling
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Front Desk Agent
Residence Inn Marriott
01.2024 - 08.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Boosted online ratings by soliciting guest feedback and addressing online reviews.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
CNA
Cedar Highlands Care
02.2018 - 03.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
Pasadena High School
Pasadena, CA06-2009
High School Diploma -
Clark County Training Center
Vancouver, WA03-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Computer proficiency
- Complaint handling
- Client relations
- Payment processing
- Scheduling
Certification
CNA liscence
Timeline
Customer Service Representative
Worldwide Flight Services
03.2025 - 07.2025
Front Desk Agent
Residence Inn Marriott
01.2024 - 08.2024
CNA
Cedar Highlands Care
02.2018 - 03.2020
High School Diploma -
Pasadena High School
High School Diploma -
Clark County Training Center
CNA liscence
im licensed to administer medications and provide health care.
I am trained to handle medical equipment, provide direct patient care
assists with daily activities like bathing, dressing, eating, record vital signs, help with mobility and overall well being.
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