Ashley James
customer service
Newport,AR
Summary
With a proven track record at PECO FOODS, I excel in maintaining stringent sanitation standards and leading teams towards achieving operational excellence. My expertise in commercial cleaning and leadership has driven significant improvements in workplace safety and efficiency. Skilled in regulatory compliance and emergency response, I am adept at enhancing public health protocols and fostering a culture of continuous improvement.
Overview
5
5
years of professional experience
Work History
Sanitation Worker
PECO FOODS
Batesville, AR
10.2024 - 01.2025
- Maintained cleanliness and sanitation standards in accordance with industry regulations.
- Performed routine cleaning tasks, including sweeping, mopping, and disinfecting surfaces.
- Operated and maintained cleaning equipment, such as vacuum cleaners and floor scrubbers.
- Ensured proper disposal of waste materials, following established protocols.
- Collaborated with team members to complete assigned tasks efficiently and effectively.
- Followed safety procedures to minimize accidents or injuries in the workplace.
- Inspected facilities for cleanliness, and reported any maintenance issues or repairs needed.
- Stocked and replenished supplies in restrooms, break rooms, and other designated areas.
- Assisted in training new team members on sanitation procedures and best practices.
- Maintained an inventory of cleaning supplies, notifying the supervisor when reordering was necessary.
- Adhered to company policies regarding personal protective equipment (PPE) usage at all times.
- Implemented improved sanitation processes that resulted in a XX% reduction in incidents of contamination or illness outbreaks within the facility.
- Conducted regular inspections of food preparation areas to ensure compliance with hygiene standards.
- Participated in ongoing training programs related to sanitation techniques, chemical handling, and safety protocols.
- Supported quality control initiatives by monitoring adherence to cleanliness standards throughout the facility.
- Assisted with deep-cleaning projects during scheduled maintenance periods.
- Safely operated industrial-grade cleaning machinery, such as power washers or steam cleaners.
- Provided recommendations for improvements in sanitation practices based on industry trends, or emerging technologies.
- Practices based on industry trends or emerging technologies.
- Demonstrated attention to detail while sanitizing high-touch surfaces frequently touched by customers or employees.
- Maintained a clean and organized work area at all times.
- Followed proper hand hygiene protocols to prevent the spread of germs or bacteria.
- Reported any maintenance needs to supervisor promptly.
Assembly Line Worker
Schulz & Burch Biscuit Co
Searcy, AR
05.2024 - 10.2024
- Performed quality checks on finished products to ensure they meet company standards.
- Operated assembly line machinery and equipment to assemble products according to specifications.
- Collaborated with team members to achieve daily production targets and maintain workflow efficiency.
- Followed safety protocols and maintained a clean and organized work area at all times
- Trained new employees on assembly line procedures, ensuring smooth integration into the team
- Implemented continuous improvement initiatives to optimize productivity and reduce waste
- Worked closely with supervisors to prioritize tasks based on production schedules
- Participated in cross-training programs to expand knowledge of different areas within the assembly line
- Maintained a high level of attention to detail while working at a fast pace.
- Ensured compliance with all safety regulations during the assembly process.
- Efficiently handled materials and components to minimize waste, and maintain a smooth workflow.
- Trained colleagues on proper assembly techniques, ensuring consistent quality across the production line.
- Maintained a high level of productivity while adhering to strict deadlines and production targets.
- Demonstrated strong problem-solving skills by quickly resolving issues that arose during the assembly process.
- Participated in continuous training programs to stay updated on new assembly techniques, or equipment.
- Maintained a safe working environment by promptly reporting any safety hazards or incidents.
Technical Support Representative
AT&T Mobility
Monticello, AR
09.2022 - 01.2024
- Oversaw daily performance of computer systems.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Performed regular maintenance checks on customers' systems.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Collected, analyzed and reported on data for use in operational planning.
- Updated customer information and account status in the database following each interaction.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Used remote login tools to assist clients with technical and product questions.
- Participated in after-hours on-call rotation for critical support needs.
- Recommended upgrades or additional features that could enhance user experience.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Provided training and guidance to junior staff members as needed.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Supported customers with online billing, access, and account issues.
- Provided technical assistance to customers through phone, email and chat support.
- Evaluated software or hardware to recommend improvements or upgrades.
- Resolved escalated customer service issues in a timely manner.
- Handled customer service issues by providing guidance or escalating for advanced support.
Call Center Agent
Wireless Advocates
Monticello, AR
02.2020 - 08.2022
- Handled inbound and outbound customer calls, providing excellent service, and resolving issues in a timely manner.
- Maintained a high level of professionalism and empathy while addressing customer concerns and complaints.
- Consistently met or exceeded monthly sales targets through effective upselling and cross-selling techniques
- Collaborated with team members to share best practices for improving call center performance metrics
- Assisted in the training of new call center agents, providing guidance on company policies, procedures, and product knowledge
- Managed escalated calls from dissatisfied customers, successfully de-escalating situations and finding satisfactory solutions
- Identified opportunities for process improvement within the call center operations, leading to streamlined workflows and increased efficiency
- Participated in weekly team meetings to discuss challenges faced on calls and brainstorm solutions as a group
- Developed strong product knowledge across multiple lines of business to effectively address customer inquiries or concerns.
- Maintained up-to-date knowledge of industry trends, products, services, promotions, and company policies through ongoing training sessions.
- Provided feedback to management regarding common customer pain points, or areas for improvement within the organization's processes or systems.
- Collaborated with other departments, such as billing or technical support teams, to resolve complex customer issues.
- Assisted customers with troubleshooting technical issues, providing step-by-step instructions, and escalating to the appropriate department when necessary.
- Maintained a high level of professionalism and composure during challenging, or stressful, customer interactions.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Greeted customers in a professional and courteous manner.
- Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Processed customer account changes with proprietary software.
- Excelled in exceeding daily credit card application goals.
- Updated databases with new and modified customer data.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to customer service activities.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
High school diploma -
05.2004
- Member of the national honors society
- President of the FFA
- AP courses my junior and senior year
Skills
- Pallet Jack
- Technical Support
- Leadership
- Merchandising
- Quality Control
- Order Picking
- Machining
- Food Production
- Negotiation
- Cleaning Experience
- Strategic Planning
- Help Desk
- Process Improvement
- Computer Networking
- Quality Assurance
- Materials Handling
- Microsoft Powerpoint
- Forklift
- Telemarketing
- Packaging
- Upselling
- Commercial Cleaning
- Maintenance
- Warehouse Experience
- Safety protocol adherence
- Chemical handling
- Confined space entry
- Tool cleaning
- Machinery disassembly
- Sanitation training
- Emergency response
- Regulatory compliance
- Heavy lifting
- Public health
Timeline
Sanitation Worker - PECO FOODS
10.2024 - 01.2025
Assembly Line Worker - Schulz & Burch Biscuit Co
05.2024 - 10.2024
Technical Support Representative - AT&T Mobility
09.2022 - 01.2024
Call Center Agent - Wireless Advocates
02.2020 - 08.2022
Hamburg High School - High school diploma,