ASHLEY JAMES
The Apothecary Project
Pasadena,MD
1
Certification
15
years of professional experience
Detail-oriented Operations and Executive Support Professional with over 10 years of experience enhancing organizational efficiency. Expertise in managing schedules, coordinating communications, and conducting research to support senior leadership and streamline business operations. Leverages strong administrative and problem-solving skills to effectively balance multiple priorities while upholding accuracy and confidentiality.
Work History
Founder & Digital Operations Manager
3 Years 6 Months- Manage all business operations, including scheduling, email communications, client onboarding, invoicing, and project coordination.
- Administer Google Workspace services, user accounts, calendars, document organization, and digital filing systems.
- Develop and maintain business websites, ensuring accurate content, accessibility, domain management, SEO, content publishing, and accessibility optimization.
- Manage multiple projects simultaneously while balancing deadlines, client communication, and business priorities.
- Conduct market research, evaluate software solutions, and implement tools that improve efficiency and productivity.
- Design marketing materials, presentations, and social media content using Canva and other design tools.
- Build and manage low-code applications using FlutterFlow and Firebase to improve business processes and automate workflows.
- Manage digital projects, technical documentation, process improvements, and technology evaluations while continuously learning and implementing new platforms and tools.
Systems & Network Administrator
3 Years- Executed system administration, patch management, and maintenance across Windows, Linux, and enterprise environments, ensuring system reliability.
- Managed user account provisioning, onboarding, offboarding, permissions, and access requests within regulated environments.
- Troubleshot operating systems, applications, account access issues, and end-user technology problems.
- Delivered Tier 1 and Tier 2 technical support for multiple government contracts, enhancing service for 25+ users and stakeholders.
- Developed and updated technical documentation, SOPs, and process guides, streamlining support operations and enhancing user experience.
Executive Assistance / Technical Support Lead
4 Years- Coordinated executive calendars, meetings, and communications, by gathering scheduling information from multiple executive offices to support planning and meeting coordination.
- Prepared executive briefings, presentations, reports, and spreadsheets for senior Department of Defense leadership.
- Coordinated travel arrangements, optimizing itineraries to maximize convenience and support executive travel needs.
- Managed shared inboxes, drafting emails, responding to inquiries, routing requests, and ensuring timely follow-up to enhance communication flow.
- Conducted research and gathered information to enable informed leadership decisions and support ongoing projects.
- Built and maintained SOPs, training guides, and other documentation to improve consistency and efficiency.
- Managed user accounts, onboarding, account permissions, and day-to-day technical support for personnel.
- Served as a central point of contact, helping teams solve problems and stay on track during fast-paced operations.
Network Technician / Systems Administrator
3 Years- Administered Windows, Linux (RHEL), Solaris, VMware, and communications systems supporting mission-critical shipboard operations and worldwide deployments.
- Supported SATCOM, radio communications, network connectivity, and bandwidth management to maintain reliable communications and operational readiness.
- Delivered technical support, user administration, troubleshooting, system maintenance, and account management across multiple operational platforms to ensure operational continuity.
- Executed preventive maintenance, equipment inspections, technical troubleshooting, and security monitoring following established procedures to uphold system integrity.
- Coordinated watch teams, managed information flow, and facilitated real-time operations in a fast-paced environment to maintain mission readiness.
Education
Associate of Science - Kinesiology
Associate of Applied Science - Business Administration
Skills
Start-up operations
Project management
Process Improvement
Operations management
Business Development
Digital Brand Strategy
Executive Reporting
Research & Analysis
API Integration
Website Administration
SEO / Content Management
Active Directory Administration
Google Workspace Administration
SharePoint Administration
Windows Administration
MacOS / Unix / Linux
VMware
PowerShell / Bash Scripting
Technical Support
Help Desk Support
System Troubleshooting
Account Provisioning
Vulnerability Management
Security Compliance
Technical Documentation
Technical Writing
SOP Development
Network security
Network troubleshooting
VPN configuration
Firewall management
Data backups
System upgrades
VoIP systems
Network performance monitoring
Disaster recovery procedures
Remote conferencing support
Connectivity resolution
Customer focus
Remote conferencing support
Connectivity resolution
Certification
- CompTIA CySA+ (Previously Held)
- CompTIA Security+ (Previously Held)
- CompTIA A+ (Previously Held)
Timeline
Founder & Digital Operations Manager
The Apothecary Project
01.2023 - CurrentRead More
Systems & Network Administrator
Johns Hopkins Applied Physics Lab
01.2020 - 01.2023Read More
Executive Assistance / Technical Support Lead
OPNAV Staff – Pentagon
01.2015 - 01.2019Read More
Network Technician / Systems Administrator
USS Antietam (CG-54) USN
01.2012 - 01.2015Read More
Anne Arundel Community College
Associate of Science from Kinesiology
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Anne Arundel Community College
Associate of Applied Science from Business Administration
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