ASHLEY JAMES ROSS
Summary
Highly motivated professional with 7 years of experience. A strong desire to take on new challenges. Known for strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Goal oriented with ability to meet long term goals through daily organization and planning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
McClatchey Elementary
08.2024 - 01.2025
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Sr Specialist
Target
07.2022 - 08.2024
- Assisting guests across multiple multi-media channels such as phones, emails, social medial platforms, and chat systems
- Finding creative solutions to make it right for the guest, and quickly adapting to the changing business needs
- Interact with different teams across Target to effectively resolve guest issues in a timely manner
- Adapt to the changing needs of the business while displaying a positive attitude and professionalism in interactions, both internally and externally
- Demonstrate critical thinking skills by identifying unique guest situations and making decisions appropriately
Front Desk Coordinator
Hilton
09.2019 - 07.2022
- Handled payment processing and provided customers with receipts and proper bills and change
- Managed customer complaints and rectified issues to complete satisfaction
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Opened the office and completed closing paperwork and procedures daily
- Took inventory and ordered low-stock items to maintain effective supply organization
Patient Service Specialist
Baylor Scott & White
08.2018 - 07.2022
- Guaranteed daily completion of assigned work que and reports maximizing productivity
- Conducted patient registration, assisted with scheduling responsibilities, and verified patients' insurance
- Corresponded with insurance companies regarding prior authorizations for medications
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
Patient Service Coordinator
Touchstone Medical Imaging
02.2021 - 08.2021
- Coordinated insurance authorizations, collected co-payments, and resolved discrepancies
- Oversaw patient registrations by collecting information, verifying benefits, and submitting paperwork
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy
- Organized and maintained patient charts with proper classification and filing systems
- Scanned completed forms, identification, and insurance cards, maintaining patient documents folder
Group Leader
YMCA Child Development Center
10.2017 - 08.2018
- Worked with other group leaders to identify and resolve issues between teams
- Implemented improved initiatives to optimize safety and quality
- Communicated objectives and implementation tactics to meet organizational goals
- Coached and developed direct reports to lead problem-solving activities
- Cultivated strong relationships with students by listening carefully and offering positive reinforcement
Barista
Starbucks
05.2016 - 10.2017
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Created complex, hand-crafted beverages based upon customer preferences
- Supported highest standards of conduct and service to support company reputation
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
Education
Associate of Science -
Southern New Hampshire University
Hooksett, NH05-2024
Skills
- Deadline-oriented
- Time management
- Project management
- Multitasking and prioritization
- Scheduling and calendar management
- Strong interpersonal skills
- Learning disabilities support
- Collaboration with teachers
- Student advocacy
- Individualized instruction
- IEP goals
Certification
TEA issued Educational Aide Certificate
Timeline
Special Education Paraprofessional
McClatchey Elementary
08.2024 - 01.2025
Sr Specialist
Target
07.2022 - 08.2024
Patient Service Coordinator
Touchstone Medical Imaging
02.2021 - 08.2021
Front Desk Coordinator
Hilton
09.2019 - 07.2022
Patient Service Specialist
Baylor Scott & White
08.2018 - 07.2022
Group Leader
YMCA Child Development Center
10.2017 - 08.2018
Barista
Starbucks
05.2016 - 10.2017
TEA issued Educational Aide Certificate
Associate of Science -
Southern New Hampshire University
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