Hi, I’m
Ashley Janaszak
Murfreesboro,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
years of professional experience
1
Certification
Work History
BBB IndustriesSmyrna, TN
Customer Service Representative
03.2018 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used CX Program to keep records of customer interactions, customer accounts and file documents.
- Trained and regularly mentored 10+ associates on performance-oriented strategies and customer service techniques within CX program
- Monitored customer service operations to assess agent performance and provide feedback.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
Noodles And CompanyCrystal Lake, IL
Assistant General Manager
08.2006 - 03.2018
Job overview
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Oversaw computer database and physical filing systems.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
LinkedIn CoursesSmyrna, TN
No Degree from Customer Service/Data Analytics
McHenry County CollegeCrystal Lake, IL
Associate of Science from Hospitality
06.2010
Skills
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Attention to Detail
- Templates Management
- Database Management
- Data Visualization and Presentations
- Spreadsheet Development
- Integrity and Dependability
- Training and Development Skills
- Problem Anticipation and Resolution
- Report Preparation
Certification
· Time Management Fundamentals
· Innovative Customer Service Techniques
· Business Etiquette: Phone, Email, and Text
· Administrative Professional Tips
· Critical Thinking for Better Judgment and Decision-Making
· Administrative Professional Foundations
· Critical Thinking
· Build Your Critical Thinking Skills
· How to Be an Adaptable Employee during Change and Uncertainty
· Customer Service: Serving Customers Through Chat and Text
· Build Your Skills in Customer Billing Support
· Become a Customer Support Specialist
· Customer Service: Creating Customer Value
· Customer Service: Managing Customer Expectations
· Phone-Based Customer Service
· Writing Customer Service Emails
· De-Escalating Conversations for Customer Service
· Build Your Skills In Customer Service
· Customer Service: Call Control Strategies
· Serving Customers Using Social Media
· Develop Your Customer Service Skills
· Creating Positive Conversations with Challenging Customers (2019)
· Listening to Customers
· Building Rapport with Customers
· Leading a Customer-Centric Culture
· Become a Customer Service Manager
· Winning Back a Lost Customer
· Using Customer Surveys to Improve Service
· Building Customer Loyalty
· Managing Customer Expectations for Managers
· Quality Standards in Customer Service
· Managing a Customer Service Team
· Customer Service: Problem Solving and Troubleshooting
· Managing a Customer Contact Center
· Customer Service Foundations
Timeline
Customer Service Representative
BBB Industries
03.2018 - Current
Assistant General Manager
Noodles And Company
08.2006 - 03.2018
LinkedIn Courses
No Degree from Customer Service/Data Analytics
McHenry County College
Associate of Science from Hospitality
· Time Management Fundamentals
· Innovative Customer Service Techniques
· Business Etiquette: Phone, Email, and Text
· Administrative Professional Tips
· Critical Thinking for Better Judgment and Decision-Making
· Administrative Professional Foundations
· Critical Thinking
· Build Your Critical Thinking Skills
· How to Be an Adaptable Employee during Change and Uncertainty
· Customer Service: Serving Customers Through Chat and Text
· Build Your Skills in Customer Billing Support
· Become a Customer Support Specialist
· Customer Service: Creating Customer Value
· Customer Service: Managing Customer Expectations
· Phone-Based Customer Service
· Writing Customer Service Emails
· De-Escalating Conversations for Customer Service
· Build Your Skills In Customer Service
· Customer Service: Call Control Strategies
· Serving Customers Using Social Media
· Develop Your Customer Service Skills
· Creating Positive Conversations with Challenging Customers (2019)
· Listening to Customers
· Building Rapport with Customers
· Leading a Customer-Centric Culture
· Become a Customer Service Manager
· Winning Back a Lost Customer
· Using Customer Surveys to Improve Service
· Building Customer Loyalty
· Managing Customer Expectations for Managers
· Quality Standards in Customer Service
· Managing a Customer Service Team
· Customer Service: Problem Solving and Troubleshooting
· Managing a Customer Contact Center
· Customer Service Foundations