Ashley Janney
Locust Grove
Summary
Offering strong organizational skills and ability to maintain well-functioning office environment, eager to learn and grow in this role. Brings readiness to acquire essential administrative knowledge, coupled with proficiency in utilizing office software and handling clerical tasks. Ready to use and develop time management and communication skills in a Quality Internet Search Rater position.
Overview
4
4
years of professional experience
Work History
Office Manager
Quinn Consulting Services
02.2012 - 03.2013
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed logistical arrangements for conventions and meetings.
- Handled the filing of critical field project documents.
- Oversaw timesheet submissions and scheduling of field workers.
Customer Service Representative
Mailhouse
08.2009 - 02.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Keystone National High School
Pennsylvania 2003
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager
Quinn Consulting Services
02.2012 - 03.2013
Customer Service Representative
Mailhouse
08.2009 - 02.2012
Keystone National High School
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