Office Manager
Monitor Medical
08.2015 - Current
- Dispensed medical equipment such as oxygen concentrators, CPAP, AUTO CPAP, and BIPAP machines to patients according to physician prescriptions.
- Instructed patients on proper use and comfort techniques for respiratory equipment.
- Adhered carefully to physician orders, NPSG, Joint Commission standards, and HIPAA regulations.
- Communicated effectively with doctors' offices and medical staff regarding patient care.
- Inspected, cleaned, tested, and maintained respiratory therapy equipment to ensure safe and efficient operation.
- Set equipment controls to regulate the flow of oxygen and positive airway pressure.
- Provided sleep coaching and answered clinical questions regarding patients’ respiratory equipment.
- Participated in quality assurance and improvement initiatives within the department.
- Documented and reported safety hazards or concerns in a timely manner.
- Performed calibration and testing of equipment to ensure compliance with regulatory requirements.
- Performed calibration and testing of equipment to ensure compliance with regulatory requirements.
- Resolved clinical problems related to respiratory therapy equipment, maintaining a focus on patient satisfaction.
- Recognized for providing exemplary service to patients and staff
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Controlled finances to lower costs and keep business operating within budget.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.