Ashley Jean
Kissimmee,FL
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Sam's Club
Kissimme, FL
07.2019 - Current
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Responded to customer phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Responded quickly to customer inquiries, needs and problems.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained positive working relationship with fellow staff and management.
Drive-Thru Cashier
McDonald's
Ocala, FL
12.2017 - 06.2019
- Greeted customers, took orders, and provided product information.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Prepared drinks, ice cream and other special items to complete food orders.
- Received payment from customers and made change as needed.
- Verified that orders were accurate and complete before delivering them to customers.
- Maintained knowledge of current menu items, prices, and promotions.
- Took orders, prepared foods and processed payments in full-service establishment.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
Sales Representative
Barbizon Modeling School and Agency
Tampa, FL
- Fostered relationships with customers to expand customer base and retain business.
- Presented products and services to prospective and existing customers to meet client needs.
- Analyzed customer feedback to improve products and services.
Education
Associate of Arts - Psychology
Valencia College
Orlando, FL12-2022
Skills
- Retail sales customer service
- Adaptive team player
- De-Escalation Techniques
- Critical Thinking
- Customer service excellence
- Product Knowledge
- Inbound and Outbound Calling
- Prioritization
Timeline
Customer Support Specialist
Sam's Club
07.2019 - Current
Drive-Thru Cashier
McDonald's
12.2017 - 06.2019
Sales Representative
Barbizon Modeling School and Agency
Associate of Arts - Psychology
Valencia College