Overview
Work History
Education
Skills
Timeline
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Ashley Jean

Pompano Beach,FL

Overview

3
3
years of professional experience

Work History

Sales and Events Coordinator

Plunge Beach Resort
11.2024 - Current
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • - Scheduling appointments and managing sales team calendars
  • - Preparing sales presentations and ensuring sales materials are up-to-date
  • - Providing administrative support to sales representatives
  • - Monitoring sales team performance against targets - Order Processing:
  • - Receiving and processing customer orders
  • - Verifying order accuracy and pricing
  • - Communicating order status updates to customers
  • - Customer Relationship Management:
  • -Answering customer inquiries and addressing concerns
  • -Maintaining customer records and tracking customer interactions
  • - Providing after-sales support
  • Sales Reporting and Analysis: Generating sales reports and tracking key metrics; analyzing sales data to identify trends and opportunities. Sales Operations: Managing the sales pipeline and forecasting; coordinating with the marketing team on lead generation and sales campaigns; maintaining sales databases and CRM systems.
  • -Generating sales reports and tracking key metrics
  • - Analyzing sales data to identify trends and opportunities
  • - Sales Operations:
  • - Managing sales pipeline and forecasting
  • - Coordinating with marketing team on lead generation and sales campaigns
  • -Maintaining sales databases and CRM systems
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Developed key customer relationships to increase sales.
  • Coordinated and finalized sales proposals to complete purchases.
  • Planned trade shows and conferences for new product launching or existing product promotion.
  • Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
  • Processed orders received from customers within specified timelines.
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.

Guest Experience Specialist

Residence Inn Marriott
10.2022 - 11.2024
  • Maintained up-to-date knowledge of hotel services and facilities.
  • Provided guidance on local attractions to help guests plan their stay.
  • Conducted routine inspections of the facility's public areas to ensure cleanliness standards were met.
  • Assisted with other duties as assigned by management team members.
  • Ensured all paperwork was completed accurately for each reservation.
  • Adhered to company policies concerning data privacy and confidentiality when dealing with guests' personal information.
  • Managed guest accounts by keeping accurate records of charges and payments.
  • Processed reservations using computer software systems.
  • Provided assistance with luggage handling when necessary.
  • Resolved guest complaints quickly and efficiently while ensuring satisfaction.
  • Took reservations from patrons by phone or online.

Education

Bachelor of Arts - Communications

Florida Atlantic University
Boca Raton, FL

Associate of Arts - Communications

Palm Beach State College
Lake Worth, FL
12-2019

Skills

  • Goal-oriented mindset
  • Public relationsSales reporting
  • Customer relationship management
  • Issue resolution
  • Team collaboration
  • Time management
  • Attention to detail
  • Data entry
  • Effective communication
  • Client account management
  • Sales closing
  • Event planning expertise
  • Industry trends awareness

Timeline

Sales and Events Coordinator

Plunge Beach Resort
11.2024 - Current

Guest Experience Specialist

Residence Inn Marriott
10.2022 - 11.2024

Bachelor of Arts - Communications

Florida Atlantic University

Associate of Arts - Communications

Palm Beach State College

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Ashley Jean