Ashley Jean Baptiste
Hollywood,FL
Summary
Adaptable Front Office dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Holiday Inn Express Hotel
Dania Beach, FL
09.2024 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Recruited and trained new employees to meet job requirements.
- Resolved conflicts between team members in an effective manner.
- Produced thorough, accurate and timely reports of project activities.
- Created reports on sales trends, inventory levels, and financial data.
- Delegated work to staff, setting priorities and goals.
- Communicated regularly with customers to gain insights into their needs.
Assistant Front Office Manager
Renaissance Fort Lauderdale Marina
Fort Lauderdale, FL
06.2021 - Current
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Collected copays and account balance payments and updated account records.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Received and screened high volume of internal and external communications.
- Welcomed visitors and determined nature of business to announce to appropriate personnel.
- Retrieved messages from voicemail to forward to appropriate personnel.
- Provided HR administrative assistance to management team.
- Reviewed and approved vendor invoices.
- Directed clients and guests to correct departments, rooms and staff members.
- Monitored visitor access by maintaining logbook and issuing passes.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Assisted front office staff by taking initiative to help upper management and coordinate [Type] events.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Created and optimized employee schedules for shift coverage.
- Performed ad hoc administrative tasks to support front office operations.
- Maintained office security by following safety procedures and controlling access via reception desk.
- Maintained front desk to provide positive first impression.
- Assisted organizational efforts by filing, entering data and answering phones.
- Greeted guests and vendors to assist in navigating space.
- Stocked inventory and ordered office and kitchen supplies.
- Offered reception coverage to relieve staff during absences or breaks.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Reserved and managed meeting room availability.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored office inventory to maintain supply levels.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Evaluated individual and team business performance and identified opportunities for improvement.
Front Desk Supervisor
Renaissance Fort Lauderdale Marina
Fort Lauderdale, FL
04.2020 - 11.2020
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Monitored reservations to track incoming parties and special events.
- System pms
Front Desk Agent
Marriott North
Fort Lauderdale, FL
09.2019 - 04.2020
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Input customer data into reservation systems and updated to reflect room changes.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- System light speed, pms
Front Desk Agent
Candle Wood Suites
Fort Lauderdale, FL
02.2018 - 07.2019
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Education
Associate of Arts - Physical Therapy
Hampton University
Hampton, VA05.2017
Skills
- Data Entry
- Analytical Mastery
- Listening Skills
- Fluent in Creole
- Conflict Management
- Cash Handling
- Billing and Invoicing
- Problem-Solving Skills
- Hospitality Services
- Scheduling and Calendar Management
- Check-In Management
Timeline
Assistant Manager
Holiday Inn Express Hotel
09.2024 - Current
Assistant Front Office Manager
Renaissance Fort Lauderdale Marina
06.2021 - Current
Front Desk Supervisor
Renaissance Fort Lauderdale Marina
04.2020 - 11.2020
Front Desk Agent
Marriott North
09.2019 - 04.2020
Front Desk Agent
Candle Wood Suites
02.2018 - 07.2019
Associate of Arts - Physical Therapy
Hampton University