Ashley Jenkins
Greenville,NC
Summary
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Human Resources Manager
Supreme Choice Healthcare
Kinston, North Carolina
10.2019 - Current
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Adhered to federal and state guidelines and managed payroll and benefits for over 60 employees.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Worked as effective team member while contributing to local and regional HR projects.
- Accurately prepared Bi-weekly payroll and tracking data using ADP system.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
Income Maintenance Caseworker II
Lenoir County Department Of Social Services
Kinston, North Carolina
02.2015 - 10.2019
- Made referrals to appropriate services.
- Developed individual plans for self-sufficiency.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Gathered information via telephone, mail or in person from clients applying for assistance.
- Determined if applicants met eligibility for public assistance programs.
- Communicated with people from various cultures and backgrounds on application process.
- Documented all communication with applicants and inputted information into system using NC Fast.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Receptionist Assistant
Lenoir County Department Of Social Services
Kinston, North Carolina
07.2013 - 02.2015
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Received and routed business correspondence to correct departments and staff members.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Front Desk Receptionist Temp
Kinston Housing Authority
Kinston, NC
01.2013 - 06.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained transaction security by verifying payment cards against identification.
- Collected room deposits, fees and payments.
Education
No Degree - Adult And Continuing Education
Lenoir Community College
Kinston, NCAssociate of Business Administration - Business Administration And Management
Liberty University
Lynchburg, VA08.2024
High School Diploma -
Kinston High School
Kinston, NC05.2004
Skills
- Data Research and Analysis
- Telephone Etiquette
- Customer Complaint Resolution
- Greeting and Seating Clients
- Computer Proficiency
- Front Desk Operations
- Positive Attitude and Energetic
- Sorting and Delivering Mail
- Patient Correspondence
- File and Records Management
- Patron Satisfaction
- Patient Records Gathering
- Office Supplies and Inventory
Timeline
Human Resources Manager
Supreme Choice Healthcare
10.2019 - Current
Income Maintenance Caseworker II
Lenoir County Department Of Social Services
02.2015 - 10.2019
Receptionist Assistant
Lenoir County Department Of Social Services
07.2013 - 02.2015
Front Desk Receptionist Temp
Kinston Housing Authority
01.2013 - 06.2013
No Degree - Adult And Continuing Education
Lenoir Community College
Associate of Business Administration - Business Administration And Management
Liberty University
High School Diploma -
Kinston High School
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