Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Jenkins

Longmont,CO

Summary

Dependable server who successfully provides fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

8
8
years of professional experience

Work History

Server

1914 House
08.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Event Staff Member

Spirit Hospitality
01.2023 - Current
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Helped organize and manage successful events with attendance of over [Number] people.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Server Trainer

The Roost
04.2021 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Monitored new server performance and offered continuous support throughout training period.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Server

Mike Oshays
08.2021 - 04.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.

Lead Server

Mi Cocina
09.2017 - 01.2021
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.

Service Manager

Dennys Restaurant
06.2015 - 11.2017
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.

Education

General Studies

Front Range Community College
Fort Collins
08.2019

High School Diploma -

Thompson Valley High School
Loveland, CO
12.2017

Skills

  • Daily Specials Memorization
  • Guest Engagement
  • Beverage Preparation
  • Order Management
  • Food Inspection
  • Cash Handling
  • Regulatory Compliance
  • Service Prioritization
  • Sales Expertise
  • Hospitality Service Expertise
  • High-Volume Dining
  • Guest Relations Management

Timeline

Server

1914 House
08.2023 - Current

Event Staff Member

Spirit Hospitality
01.2023 - Current

Server

Mike Oshays
08.2021 - 04.2022

Server Trainer

The Roost
04.2021 - Current

Lead Server

Mi Cocina
09.2017 - 01.2021

Service Manager

Dennys Restaurant
06.2015 - 11.2017

General Studies

Front Range Community College

High School Diploma -

Thompson Valley High School

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Ashley Jenkins