Ashley Jenkins
Odessa,USA
Summary
Compassionate and detail-oriented professional with extensive experience in guest relations and customer service, seeking to transition into an Overnight Caregiver role. Proven ability to provide support, manage tasks efficiently, and ensure client satisfaction. Adept at communication, problem-solving, and adapting to diverse needs. Eager to leverage strong interpersonal skills and a commitment to compassionate care to support individuals in a home setting.
Overview
16
16
years of professional experience
Work History
Career Break
Jenkins Household
Odessa, TX
01.2025 - Current
- When reviewing my resume, you might notice a gap in employment. My absence is due to me taking time to care for my children, after a tragic family incident. My child-rearing experience has enhanced my talents in leadership, teamwork, determination, and prioritization as I managed multiple schedules, trained others, enforced rules and provided around-the-clock care. I am now settled and prepared to get back into the workforce.
Online Consultant, Marketing Manager
A-1 Homes - Entity of ICA
Odessa, TX
04.2024 - 01.2025
- Verified and updated lot inventory accuracy on company websites and Zillow
listings, implementing changes as they arise. - Ensured correct upload of manufacturer specifications and data for all A-1 lots to the latest inventory system.
- Collaborated with cross-functional teams to streamline service delivery
processes. - Implemented data-driven approaches to optimize online consultation
outcomes. - Enhanced user experience by designing intuitive online consultation
interfaces. - Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Increased customer retention rates through consistent follow-ups and timely support services during the consultation process.
- Spearheaded targeted online marketing campaigns to enhance brand
awareness. - Leveraged SEO tools to optimize website content for improved search engine rankings.
- Analyzed web traffic data to identify trends and adjust strategies accordingly.
- Crafted engaging social media content to drive audience engagement and
interaction.
Rate Management / Online Consultant
MCM Family Hotels / Entity of ICA
Odessa, TX
03.2014 - 12.2024
- Maximized room inventory utilization through strategic rate management informed by demand forecasting analysis.
- Employed data analysis tools and management software systems to enhance strategic planning within the department.
- Coordinated with management to devise strategies for boosting sales during special events or promotions, contributing to overall profitability.
- Increased overall productivity through efficient time management strategies, completing assigned tasks within designated deadlines.
- Maintained detailed records of completed tasks, providing accurate documentation for management review.
- Led team in delivering exceptional guest experiences through effective communication and service excellence.
- Developed training programs to enhance staff performance and ensure adherence to service standards.
- Partnered with management to formulate strategic initiatives aimed at boosting customer satisfaction ratings.
- Analyzed guest feedback to identify areas for service enhancement and drive targeted training efforts.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Completed the Executive Excellence Program, demonstrating full knowledge and understanding of backend Marriott Programs.
- Acquired comprehensive familiarity with Marriott brand standards.
- Monitored customer satisfaction using Guest Voice data.
- Became proficient in the website feature EPIC.
Front Desk Agent
MCM Grande Hotel Fun Dome - Entity of ICA
Odessa
01.2011 - 04.2014
- Greeted guests and managed check-in/check-out procedures to ensure seamless arrivals and departures.
- Addressed guest inquiries and resolved issues promptly, enhancing overall satisfaction.
- Coordinated room assignments and maintained accurate reservations utilizing hotel management software.
- Assisted in managing phone communications, efficiently directing calls to appropriate departments.
- Worked various schedules, including performing night audit duties.
Teachers Aide
Aladdin's Castle
Odessa/Midland, Texas Area
11.2010 - 01.2011
- Assisted teachers in implementing lesson plans and instructional activities.
- Supported classroom management to foster a positive learning environment.
- Collaborated with educators to adapt instructional materials for diverse learning needs.
Education
Associate of Arts - General Studies
Odessa College
OdessaHigh School Diploma -
Permian High School
OdessaSkills
- Communication
- Teamwork and collaboration
- Time management
- MS office
- Organization
- Computer skills
- Relationship building
- Content management
- Web analytics
- Customer support
- Marketing campaigns
- Project management
- Social media marketing
- Compassionate client care
- Care plan adherence
- ADL assistance
- Documentation
- Housekeeping tasks
Languages
English
References
- Jeff Wesson * Vice President, VanZandt Controls/Eagle Automation
432-556-5547 - Natalie Boyer * General Manager, A-1 Homes
432-528-0049 - Donna Kelly * Board of Directors, ORMC
432-553-3085 - Kristyna Sterbova * Owner, SpotFurLove
214-502-0741
Timeline
Career Break
Jenkins Household
01.2025 - Current
Online Consultant, Marketing Manager
A-1 Homes - Entity of ICA
04.2024 - 01.2025
Rate Management / Online Consultant
MCM Family Hotels / Entity of ICA
03.2014 - 12.2024
Front Desk Agent
MCM Grande Hotel Fun Dome - Entity of ICA
01.2011 - 04.2014
Teachers Aide
Aladdin's Castle
11.2010 - 01.2011
Associate of Arts - General Studies
Odessa College
High School Diploma -
Permian High School