Ashley Jenkins
Odessa,TX
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
15
15
years of professional experience
Work History
Online & Marketing Specialist
Freelance
Texas, United States
05.2025 - 12.2025
- Developed and executed targeted online marketing campaigns to enhance brand awareness.
- Utilized SEO tools to optimize website content for improved search engine rankings.
- Analyzed web traffic data to identify trends and adjust strategies accordingly.
- Created engaging social media content to drive audience engagement and interaction.
- Managed email marketing campaigns, focusing on segmentation and personalization strategies.
Online Consultant
A-1 Homes - Entity Of ICA
Midland-Odessa Area
05.2024 - 12.2024
- I verifed that all lot inventory is correct on our websites, make any changes as they arise. I verify that all specs and data for manufactures are uploaded correctly for all A-1 lots to the latest inventory. Also, updating all Zillow listings with correct prices and inventory.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Implemented data-driven approaches to optimize online consultation outcomes.
- Enhanced user experience by designing intuitive online consultation interfaces.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Increased customer retention rates through consistent follow-ups and timely support services during the consultation process.
FMC Above Property Leader
Marriott Hotels
Texas, United States
03.2022 - 12.2024
- Led team in delivering exceptional guest experiences through effective communication and service excellence.
- Developed training programs to enhance staff performance and ensure adherence to service standards.
- Collaborated with management to develop strategic initiatives aimed at boosting customer satisfaction ratings.
- Analyzed guest feedback to identify areas for service enhancement and drive targeted training efforts.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Completed the Executive Excellence Program with full knowledge and understanding of backend Marriott Programs
- Became familiar with Marriott brand standards
- Used Guest Voice to monitor customer satisfaction
- Became familiar with website feature EPIC
IT Support
ICA
Odessa/Midland, Texas Area
06.2014 - 12.2024
- Taking various calls at all hours to help team members with small IT issues with PMS and POS systems
- Collaborated with IT support team to troubleshoot issues efficiently minimizing downtime of critical systems.
- Collaborated with IT support teams to resolve technical issues related to transcription hardware or software promptly, minimizing downtime.
- Documented procedures related to IT support tasks for easy reference among team members and continuity of service delivery standards.
Rate Management
MCM Family Hotels
Odessa/Midland, Texas Area
01.2014 - 12.2024
- Maximized room inventory usage through strategic rate management based on demand forecasting analysis.
- Utilized data analysis tools alongside management software systems aiding the betterment of strategic planning within the department.
- Coordinated with management to devise strategies aimed at boosting sales during special events or promotions, contributing to overall profitability for the concession stand operation.
- Increased overall productivity with efficient time management strategies while completing assigned tasks within designated deadlines.
- Maintained detailed records of completed tasks, providing accurate documentation for management review.
Front Desk Agent
MCM Grande Hotel Fun Dome
Odessa, TX
01.2011 - 04.2014
- Greeted guests and managed check-in/check-out procedures to ensure smooth arrivals and departures.
- Handled guest inquiries and resolved issues promptly, enhancing overall satisfaction.
- Coordinated room assignments and maintained accurate reservations using hotel management software.
- Assisted in managing phone communications, directing calls efficiently to appropriate departments.
- Worked various schedules including night audit
Teachers Aide
Aladdin's Castle
Odessa/Midland, Texas Area
11.2010 - 01.2011
- Assisted teachers in implementing lesson plans and instructional activities.
- Supported classroom management to create a positive learning environment.
- Collaborated with educators to adapt materials for diverse learning needs.
Education
High School Diploma -
Permian High School
Odessa, TXAssociate of Arts - General Studies
Odessa College
Odessa, TX05-2026
Skills
- Customer service
- Guest services
- Problem-solving skills
- Time management
- Hospitality services
- POS systems
- Room assignments
- File management
- Hospitality best practices
- Microsoft Excel
- IT Hardware Support
- Writing
- Creative Writing
- Problem Solving
- Creative Problem Solving
- Data Analysis
- Customer Consulting
- Website Maintenance
- Email Marketing
- Digital Marketing
- Market Research
- Link building
- Keyword research
- Social media marketing
- Competitor analysis
- Mobile marketing
- Google analytics
- Conversion rate optimization
- Search engine optimization
- Online reputation management
- Pay-per-click advertising
- Digital strategy development
- Content strategy
- Email writing
- Data analytics
- Guest relations
- Hospitality service expertise
- Oral and written communications
- Listening skills
- Administrative skills
- Front desk management
- Microsoft office
Languages
English
Professional Summary
Detail-oriented IT Specialist & Customer Support with extensive experience in guest satisfaction, hotel rate management, website development and maintenance, mobile home inventory reconciliation, and technical support. Proven ability to enhance operational efficiency through effective IT solutions, data analysis, and exceptional customer service. Adept at managing multiple projects simultaneously and collaborating with cross-functional teams to meet organizational goals.
Key Responsibilities
- IT Support: Provided technical support for hardware and software issues, troubleshooting problems efficiently to minimize downtime. Assisted employees with IT-related inquiries, ensuring seamless operation across all departments.
- Hotel Rate Management: Managed online hotel rates and availability, ensuring competitive pricing strategies are in place. Analyzed market trends and occupancy rates to optimize revenue and maximize profitability.
- Website Management: Built, regularly updated and maintained the company website, ensuring accurate and engaging content. Utilized CMS tools to enhance user experience and improve site functionality.
- Mobile Home Inventory Website Reconciliation: Conducted thorough reconciliations of mobile home inventory data, ensuring accuracy and consistency across multiple platforms. Collaborated with vendors to streamline inventory management processes.
- Cross-Functional Collaboration: Worked closely with sales, marketing, and operations teams to implement technology-driven solutions that enhance performance and improve guest experience.
- Data Analysis: Analyzed performance metrics to create comprehensive reports on inventory control, occupancy, and revenue management, driving data-informed decision-making.
- Customer Service: Dealing with guest complaints via phone and responding to reviews on all platforms, and ensuring upper management was notified. Calculating rewards and helping guests redeem points.
- Technical Skills:
- - Proficient in various IT support software and tools
- - Proficient in Excel & All Microsoft Office Tools
- - Experienced with front desk tasks including customer service and reporting
- - Experienced with hotel management systems and rate management tools
- - Knowledge of content management systems (CMS) and web development basics
- - Strong analytical skills for data reconciliation and reporting
- - Excellent communication and interpersonal skills
Timeline
Online & Marketing Specialist
Freelance
05.2025 - 12.2025
Online Consultant
A-1 Homes - Entity Of ICA
05.2024 - 12.2024
FMC Above Property Leader
Marriott Hotels
03.2022 - 12.2024
IT Support
ICA
06.2014 - 12.2024
Rate Management
MCM Family Hotels
01.2014 - 12.2024
Front Desk Agent
MCM Grande Hotel Fun Dome
01.2011 - 04.2014
Teachers Aide
Aladdin's Castle
11.2010 - 01.2011
High School Diploma -
Permian High School
Associate of Arts - General Studies
Odessa College