Summary
Work History
Education
Skills
Certification
Work Availability
Generic

Ashley Jensen

Idaho Falls,ID

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Positive and friendly with strong relationship-building abilities.

Work History

Psychiatric Technician

State Hospital South
07.2023 - Current
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Charted on each patient daily.
  • Treated clients and families with respect and dignity.
  • Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
  • Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
  • Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.

Receptionist

Connections Therapy Center
12.2021 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Resolved customer problems and complaints.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Education

Associate of Arts - Business

College of Eastern Idaho
Idaho Falls, ID
05.2025

High School Diploma -

Blackfoot High School
Blackfoot, ID
05.2023

Skills

  • De-Escalation Techniques
  • Clinical Documentation
  • Incident Reporting
  • Mental Health Support
  • Behavior Observation
  • Determination
  • Critical Thinking
  • Service-oriented mindset
  • Organization skills
  • Time Management
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations

Certification

  • CNA - Certified Nurse Assistant
  • CPR Certified
  • BLS - Basic Life Support Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Ashley Jensen