Ashley Jerzak
Raleigh,NC
Summary
Innovative Digital Consultant recognized for high productivity and efficiency in task completion. Possess deep expertise in digital strategy, data analytics, and customer experience optimization. Excel in communication, problem-solving, and adaptability, ensuring successful project outcomes and enhanced digital presence for clients.
Overview
10
10
years of professional experience
Work History
Digital Consultant (Admin & Marketing)
ClearPath Bridge
Raleigh
01.2018 - Current
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Provided administrative support to senior management staff members.
- Managed multiple calendars for executives and ensured all deadlines were met.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Coordinated multiple schedules using online calendaring system.
- Utilized various software and tools to streamline processes and optimize performance.
- Executed self-devised marketing strategies across various platforms, including social media, content, and email to drive more traffic to the company's website
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information
- Configured content management systems such as WordPress or Drupal for clients' websites.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals and improve profitability
- Developed project plans and schedules for digital product development.
- Networked to build client base and promote products to new and existing clients.
Marketing Coordinator
RE/MAX
Naperville, Illinois
04.2019 - 09.2021
- Analyzed market trends to identify potential opportunities for growth.
- Managed social media presence and directed programs to improve social media reputation and recognition.
- Developed and implemented marketing strategies to increase brand awareness and sales.
- Created content for promotional materials, including brochures, flyers, and websites.
- Monitored competitors' activities to keep up with industry trends.
- Monitored progress and submitted performance reports.
- Updated and maintained databases with current information.
Technical Support Representative
Kelly Services
07.2017 - 04.2018
- Performed routine maintenance and software updates on support tools and customer systems.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Implemented feedback from customer satisfaction surveys to improve service quality.
- Documented all activities related to technical support including processes, updates, changes made.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Served as first point of contact for incoming technical service calls and emails.
Technical Support Representative
Frontier Communications
02.2015 - 07.2017
- Performed routine maintenance and software updates on support tools and customer systems.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Implemented feedback from customer satisfaction surveys to improve service quality.
- Troubleshot customer inquiries related to software and hardware issues.
- Documented all activities related to technical support including processes, updates, changes made.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Served as first point of contact for incoming technical service calls and emails.
- Managed the configuration and setup of customer accounts and systems.
- Conducted remote diagnostics to identify and solve technical problems.
- Recommended upgrades or additional features that could enhance user experience.
- Guided customers through step-by-step solutions in a clear and concise manner.
Education
Bachelor of Arts - Business Administration And Marketing
Western Governors University
Salt Lake City, UTSkills
- Digital marketing
- Content management
- Social media management
- Data analysis
- Problem-solving aptitude
- MS office
- Marketing automation
- Software troubleshooting
- Effective communication
- Attention to detail
- Organizational skills
Timeline
Marketing Coordinator
RE/MAX
04.2019 - 09.2021
Digital Consultant (Admin & Marketing)
ClearPath Bridge
01.2018 - Current
Technical Support Representative
Kelly Services
07.2017 - 04.2018
Technical Support Representative
Frontier Communications
02.2015 - 07.2017
Bachelor of Arts - Business Administration And Marketing
Western Governors University