Ashley Jester
1172 Mangrove Dr. Eglin AFB
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Food Service Journeyman
Air Force
04.2024 - 04.2025
- Trained and supervised new kitchen staff on food preparation and safety protocols.
- Exceeded customer and team member needs and expectations and delivered safe, accurate and pleasant food service.
- Conducted daily money audits.
- Shift led ensuring all tasks were completed correctly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
Fitness & Sports Specialist
Air Force
03.2022 - 02.2024
- Delivered telephone service by answering calls knowledgeably and providing accurate information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Provided personal assessments for assigned members to review fitness goals, physical abilities and conditions to create personalized fitness routine.
- Instructed members on proper techniques for exercise and equipment.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Developed creative briefs for new products and marketing tactics in collaboration with package design team, consumer marketing and outside agencies.
- Brainstormed and implemented creative event concepts and themes.
- Administered physical assessment tests in accordance with Air Force fitness standards.
Administrative Assistant
Air Force
04.2021 - 03.2022
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Supported company leaders by scheduling appointments and organizing itinerary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence.
Administrative Assistant
State Government Office
05.2019 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
Call Center Sales Representative
HP
01.2019 - 04.2019
- Opened new accounts and documented personal, demographic, and payment information in system.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
Student Intern
Department of Natural Resources
01.2017 - 06.2017
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files.
- Participated in workshops and presentations related to projects to gain knowledge.
Student Intern
Katishtya Youth Leadership Program
05.2016 - 10.2016
- Created workshops for youth to improve communication skills, teamwork and cooperation.
- Led group discussions and activities to meet different community needs.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Developed and implemented programs to support children's mental health and well-being.
Education
Marketing
University of New Mexico
Albuquerque, NM05-2027
Skills
- Marketing
- Strategic planning
- Clear communication
- Customer service
- Time management
- Cross-functional teamwork
- Emergency response
- Performance management
Timeline
Food Service Journeyman
Air Force
04.2024 - 04.2025
Fitness & Sports Specialist
Air Force
03.2022 - 02.2024
Administrative Assistant
Air Force
04.2021 - 03.2022
Administrative Assistant
State Government Office
05.2019 - 09.2019
Call Center Sales Representative
HP
01.2019 - 04.2019
Student Intern
Department of Natural Resources
01.2017 - 06.2017
Student Intern
Katishtya Youth Leadership Program
05.2016 - 10.2016
Marketing
University of New Mexico
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