Ashley-Jo Akins
Robinson,IL
Summary
Possesses 8 years of experiences in banking, customer service and bookkeeping. Efficient and productive operational team member seeking a growing career in a positive, fast paced work atmosphere.
Overview
10
10
years of professional experience
Work History
Bartender/Venue Manager
The Woods Event Center
10.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Loan Secretary
First Robinson Savings Bank
03.2022 - 05.2024
- Increased team productivity by cross-training support staff on various aspects of the loan process such as payments and breakdown of all loans.
- Provided exceptional customer service throughout the entire lending process from the inquiry of a loan to the closing up through the maintenance of payments and notices and follow ups; consistently received positive feedback from clients.
- Ensuring compliance with all federal, state, and company policies throughout all daily maintenance.
- Assisted in the development of online payment processing and supporting staff in seeing through the success of the app.
- Balancing loan ledger daily for all loans through 4 branches.
Operational Team Member
First Robinson Savings Bank
12.2018 - 03.2022
- Assisting account holders with payroll, fraudulent charges, wire transfers, statements and more
- Executing daily job functions such as balancing 35 general ledgers a day, reviewing bank wide reports and confirming daily balances of all 5 branches
- Training team members on client solutions on new system navigation, general overview of jobs, and providing tools to be self-reliant
- Assembling documents for monthly board reports consisting of atm transactions, surcharges, totals of all online product being utilized and communicating with our PR team with social media numbers.
Teller
First Robinson Savings Bank
12.2016 - 12.2018
- Processing standard teller transactions for 75+ clients including managing loan payments, account and safe deposit box transactions daily in person and via telephone
- Front line client service representative for wires, debit card disputes, stop pay’s and written statement of unauthorized documents to fill out and review
- Performing services for atm maintenance, (TRCs) Teller Cash recycler, cash advance procedures and balancing a daily drawer
- Establishing strong credibility with clients with customized interactions and quick accurate services.
Keyholder
Sephora
06.2014 - 01.2016
- Creating fun environment for all clients by grabbing products, setting them up with a makeup/skin care expert and checking them out all with a smile
- Providing team members to deliver outstanding customer service and challenges to boost and hit sales results
- Coordinated makeup classes, assigned team members for the small team to assist 10+ clients for each class
- Making sure the everyone had the materials they needed to make our class a hit which we were rewarded with loyal clients in later classes
- Performing bag/locker checks, stocking and filling 4 cash drawers daily, maintain accurate opening and closing procedures.
Education
Associates in general studies -
Lincoln Trail College
Robinson, ILSkills
- Problem Solving
- Multitasking
- Turning a negative into a positive
- Proactive
- Strong multitasking
- Bookkeeping
- Strong Communication Skills
- Data inputting
- Attention to Detail
Familiarwith
- Work
- Excel
- PowerPoint
Personal Information
Title: Venue Manager
Timeline
Bartender/Venue Manager
The Woods Event Center
10.2022 - Current
Loan Secretary
First Robinson Savings Bank
03.2022 - 05.2024
Operational Team Member
First Robinson Savings Bank
12.2018 - 03.2022
Teller
First Robinson Savings Bank
12.2016 - 12.2018
Keyholder
Sephora
06.2014 - 01.2016
Associates in general studies -
Lincoln Trail College
Similar Profiles
Paul LeasonPaul Leason
Event Bartender at Nugget Event Center, Reno Event Center, Glow PlazaEvent Bartender at Nugget Event Center, Reno Event Center, Glow Plaza
Ursula BellamyUrsula Bellamy
CNA at Evergreen Woods Rehabilitation CenterCNA at Evergreen Woods Rehabilitation Center
LaJai CauthenLaJai Cauthen
STNA at Ivy Woods Care CenterSTNA at Ivy Woods Care Center
Landon HayesLandon Hayes
Emergency Medical Technician at United Lifecare Ambulance Service IncEmergency Medical Technician at United Lifecare Ambulance Service Inc
Caleb McNaryCaleb McNary
Part Time Robinson St. Dept. Worker at Robinson Street DepartmentPart Time Robinson St. Dept. Worker at Robinson Street Department