Dynamic professional with extensive experience in customer service and patient care, notably at Novant Health. Excelled in roles requiring strong interpersonal skills and adaptability, leveraging EPIC and Microsoft Office to enhance service delivery. Proven track record in improving customer satisfaction and streamlining processes, demonstrating exceptional complaint resolution abilities and a detail-oriented approach.
Available upon request.
Microsoft Office, JIRA, Salesforce, Microsoft Teams, Inventory management, Confidentiality adherence, Effective time management, Strong interpersonal skills, Adaptability to change, Mentorship recognition, Good Catch Award for proactive problem identification, High customer satisfaction (CSAT) rating, Case closure efficiency