Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Johnson

Waukegan,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Team Lead

Shiftsmart
Remote, IL
08.2019 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Customer Service Representative

Abbvie
North Chicago, IL
02.2018 - 08.2019
  • Educating patients on enrollment for medication assistance Assist patients with scheduling medication deliveries Contact patients to inform them of benefits and estimated out-of-pocket expense
  • Provide status updates on the application process.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered over 80 customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Aon Hewitt
, IL
09.2015 - 01.2018
  • Answer Inbound Client calls and conduct follow up outbound calls when required
  • Greet Customer and educate on a wide variety of health care benefits and the plan features
  • Set up direct debit and explain billing process and questions
  • Solve complex issues regarding health care benefits retirement plans savings and human resource issues.

Administrative Assistant

King Tuck-Pointing
Evanston, IL
03.2006 - 12.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Education

GED -

Illinois Community College Board
02.2012

Skills

  • Troubleshooting
  • Attention to Detail
  • Call Documentation
  • Time Management
  • Appointment scheduling
  • Issue and Complaint Resolution
  • Task Monitoring
  • Team Monitoring
  • Quality Standards
  • Multi-Line Telephone Systems
  • Understanding Customer Needs

Timeline

Team Lead

Shiftsmart
08.2019 - Current

Customer Service Representative

Abbvie
02.2018 - 08.2019

Customer Service Representative

Aon Hewitt
09.2015 - 01.2018

Administrative Assistant

King Tuck-Pointing
03.2006 - 12.2016

GED -

Illinois Community College Board

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Ashley Johnson