Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Johnson

Dallas,TX

Summary

Results-driven sales team member with strong retail background. Relate well to customers of different backgrounds, promoting products and driving sales. Prevent thefts by consistently monitoring entrances and sales floor for suspicious behavior. Efficient professional with a self-motivated, dependable nature. Help day-to-day operations by performing tasks. Focused on helping the business achieve short- and long-term goals. Motivated, skilled at meeting customer needs with expert support. Stay on top of demands in fast- paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Authorized to work in the US for any employer

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representatives

  • (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans
  • Our agents deliver this vital information to callers via phone, web chat or written correspondence
  • To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism
  • Reached out to individuals at home, work, and public locations to complete interviews
  • Improved compliance by approaching surveys collaboratively, clearly explaining objectives and procedures
  • Documented data on paper and entered into software for compilation and analysis
  • Collected personal data such as names, addresses, and religious preferences
  • Minimized errors by verifying accuracy and completeness of all data
  • Troubleshot problems and developed successful solutions.

Customer Service Representative

Amazon
Dallas, TX
08.2022 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Apple Inc
Dallas , Texas
02.2022 - 07.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

Apple Inc
Dallas , Tx
07.2021 - 12.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service

Maximus
05.2020 - 08.2020

Customer Service

willis towers
Richardson, TX
01.2020 - 04.2020
  • Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns
  • By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales
  • Protected company and customer data by consistently following policies
  • Managed files and continuously updated and organized records.

Customer Service

NTTA
Farmers Branch, TX
03.2019 - 05.2019
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • More item

Customer Service

Securus Technologies, Inc
04.2018 - 02.2019
  • Securus carallton, texas
  • Captured consistent customer sales with friendly, knowledgeable support
  • Overcame customer objections using powerful product demonstrations
  • Greeted customers and asked open-ended questions to assess needs
  • Troubleshot problems and developed successful solutions.

Customer Service

Richardson, TX
01.2017 - 09.2017
  • Answering technical support inquires via incoming calls, chat or email
  • Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues
  • Performs other duties as assigned
  • Greeted customers and asked open-ended questions to assess needs
  • Enhanced customer satisfaction with fast, knowledgeable service.

Education

Diploma - undefined

john horn high school

Skills

  • SKILLS
  • Customer relations
  • Transaction processing
  • Order management
  • Order processing
  • Paperwork management
  • Written communication
  • Administrative support
  • Troubleshooting techniques
  • Task prioritization
  • Decision making
  • Live Chat
  • Technical Support
  • Troubleshooting
  • Computer Networking
  • Help Desk
  • Assessments
  • Customer Focus & Orientation — Highly Proficient
  • August 2020
  • Responding to customer situations with sensitivity
  • Full results: Highly Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Call Documentation
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Customer Account Management
  • Customer Data Confidentiality
  • Inbound and Outbound Calling
  • Credit Card Payment Processing

Timeline

Customer Service Representative

Amazon
08.2022 - 09.2022

Customer Service Representative

Apple Inc
02.2022 - 07.2022

Customer Service Representative

Apple Inc
07.2021 - 12.2021

Customer Service

Maximus
05.2020 - 08.2020

Customer Service

willis towers
01.2020 - 04.2020

Customer Service

NTTA
03.2019 - 05.2019

Customer Service

Securus Technologies, Inc
04.2018 - 02.2019

Customer Service

01.2017 - 09.2017

Customer Service Representatives

Diploma - undefined

john horn high school
Ashley Johnson