Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Johnson

Ashley Johnson

Lancaster,Ohio

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Eager always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Overview

17
17
years of professional experience

Work History

Childcare Worker

Green Bean Junction
02.2023 - 03.2023
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Worked with children to develop good cognitive, physical and language skills.

Call Center Representative

RDI Marketing
01.2008 - 02.2009
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Approved and terminated customer contracts upon request.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers on company systems, form completion, and access to services.
  • Developed and updated databases to handle customer data.
  • Maintained up-to-date knowledge of product and service changes.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Processed debit and credit card and electronic check payments.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Responded to customer calls and emails to answer questions about products and services.

Cashier

BP Gas Station Service
03.2011 - 01.2012
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.
  • Tallied cash drawer at beginning and end of each work shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Call Center Operator

LaRosa's Pizzeria
01.2006 - 12.2006
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Processed debit and credit card and electronic check payments.
  • Responded to customer requests for products, services, and company information.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.

Production Worker

Wornik
02.2007 - 11.2007
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Collaborated with other departments to optimize production workflows.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Made sure that products were produced on time and are of good quality.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected products and machines to maintain quality and efficiency.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Participated in regular meetings with team members to discuss production updates.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Inspected and adjusted work performed to meet expectations.
  • Maintained organized work area by cleaning and removing hazards.
  • Examined incoming materials and compared to documentation for accuracy and quality.

Education

None - Medical Assisting

Daymar College - Owensboro
Owensboro, KY

High School Diploma - General Studies

Electronic Classroom of Tomorrow
Columbus, OH
06.2006

Skills

  • Positive Reinforcement Methods
  • Care Planning
  • Childcare Facilities
  • Social and Academic Development
  • Child Development
  • Child Nutrition
  • Social Development
  • Activities Leadership
  • Meal Preparation
  • Early Education
  • Foundational Knowledge
  • Cleaning and Sanitizing
  • Behavior Redirection
  • Tactical Communications
  • Parental and Guardian Assistance
  • Vacuuming and Sweeping
  • Disciplinary Enforcement
  • Household Operations
  • Meal and Snack Times
  • Child Safety and Security
  • Mobile Devices
  • Arts and Crafts
  • Lunchtime Assistance
  • School Communications
  • Child Behavior Modification
  • Special Assignments
  • Schedules and Routines
  • Behavior Management
  • Licensing Guidelines
  • Behavior Modeling
  • Toilet Training
  • Active Listening
  • Microsoft Word
  • Customer Relations
  • Credit Card Payment Processing
  • Stocking and Replenishing
  • Order Fulfillment
  • Problem-Solving Ability
  • Conflict Mediation
  • Multi-Line Phone Talent
  • Money Handling Abilities
  • Customer Service
  • Managing Multiple Tasks
  • Shipping and Receiving Understanding
  • Call Triaging
  • Refund Processing
  • Recordkeeping Strengths
  • Medical Terminology Knowledge
  • Call Center Operations
  • Multi-Line Telephone Operation
  • Warehousing Functions
  • Preschool Programs
  • Household Chores
  • Sensory Motor Skills
  • Caring and Responsible
  • Infant Care and Feeding
  • Program Operations
  • Microsoft Office

Timeline

Childcare Worker

Green Bean Junction
02.2023 - 03.2023

Cashier

BP Gas Station Service
03.2011 - 01.2012

Call Center Representative

RDI Marketing
01.2008 - 02.2009

Production Worker

Wornik
02.2007 - 11.2007

Call Center Operator

LaRosa's Pizzeria
01.2006 - 12.2006

None - Medical Assisting

Daymar College - Owensboro

High School Diploma - General Studies

Electronic Classroom of Tomorrow

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Ashley Johnson