Ashley Johnson
Elmer
Summary
Motivated Program Assistant with experience in both clinical engagement and process improvement. Knowledgeable in care operations, regulatory, compliance and the impact of efficient process on quality care. Talent for overseeing multiple projects while maintaining timelines of completion.
Overview
3
3
years of professional experience
Work History
Program Assistant
Camden Coalition
04.2023 - Current
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance
- Developed proposals and operational plans within assigned area
- Completed multiple tasks simultaneously to optimize project completion
- Worked with senior leadership to complete complex projects on time and under-budget
- Researched and analyzed data to support project-related decisions
Patient Engagement Lead Supervisor
Thais Health
11.2022 - 03.2023
- Successfully managed high volumes of client interactions and established strong rapport with physicians, clinical staff and patients
- Trained team members to develop new team leads for department needs
- Learned every team members' role to offer skilled backup during shortages and high-volume periods
- Evaluated employee performance and coached and trained to improve weak areas
- Worked with management team to implement proper division of responsibilities
- Maintained compliance with company policies, objectives and communication goals
- Set overall vision and provided team leadership Identified individual employee's unique work styles and adapted management methods
Clinical Engagement Coordinator
Thais Health
10.2021 - 11.2022
- Lead operational improvement initiatives to improve back office, billing, workflow, and clinical coordination improvement
- Coordinate with other healthcare providers and clinical staff to process and carry out patient referrals
- Schedule, reschedule, and confirm patient appointments to ensure onboarding is successful
- Assist patients with insurance verification and billing inquiries
- Respond to customer concerns and questions on daily basis
- Assist with updating policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Recruit, hire and train staff, and provide education to employees Maintain detailed records of medical supplies and ordered supplies for patients
- Executed billing tasks and recorded information in company databases
Patient Service Representative
Cooper Pediatric Care
11.2020 - 03.2021
- Engaged in patient relations and provide valuable interactions using AIDET
- Registered patients and validate important information prior to being seen by the provider
- Verified insurance for the patient for both general and specialty appointments
- Took copayments and compiled daily financial records Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Checked out patients after appointments and follow additional guidelines suggested by the provider for the patient
- Scheduled and confirmed appointments through EPIC
Education
Bachelor of Science - Business Administration
Ashworth College
Norcross, GA08.2023
Associate of Science - Business Administration
Rowan College of South Jersey
Sewell, NJ06.2020
Skills
- Business Correspondence
- Program Planning
- Administrative Support
- Project Management
- Logistics Coordination
- EMR Systems
Timeline
Program Assistant
Camden Coalition
04.2023 - Current
Patient Engagement Lead Supervisor
Thais Health
11.2022 - 03.2023
Clinical Engagement Coordinator
Thais Health
10.2021 - 11.2022
Patient Service Representative
Cooper Pediatric Care
11.2020 - 03.2021
Bachelor of Science - Business Administration
Ashworth College
Associate of Science - Business Administration
Rowan College of South Jersey
Similar Profiles
Julian JonesJulian Jones
Sales & Leasing Consultant at Camden Property Trust LLC, Camden PhippsSales & Leasing Consultant at Camden Property Trust LLC, Camden Phipps
Sean G. MillerSean G. Miller
Detective at Camden/Camden County Police Dept.Detective at Camden/Camden County Police Dept.
Ibrahima DialloIbrahima Diallo
Immigration and Outreach Programs Director at African Communities Public Health Coalition (African Coalition)Immigration and Outreach Programs Director at African Communities Public Health Coalition (African Coalition)
Margo JohnsonMargo Johnson
Volunteer at Hug A Bear FoundationVolunteer at Hug A Bear Foundation
Shawn GerrityShawn Gerrity
Delivery Driver at Salvatore’s Pizzeria and PastaDelivery Driver at Salvatore’s Pizzeria and Pasta